Prior to starting my career as a team builder, I worked as a Virtual Assistant and managed several eCommerce businesses of a client. I helped in improving business processes, and trained and managed a team of Virtual Assistants.I also worked for various international financial institutions for 10 years and has been involved in creating an engaged and fun environment on the whole department I am a part of with the aim to achieve work life balance.Back in college, I became a leader of a Theater Organization, and conducted various workshops and team building activities.I am continuing to improve my craft in facilitation by enrolling in an Improv Class specifically with Third World Improv. I am learning to Be In The Moment, Active Listening, “Yes And” mentality, and Making Others Look Good.
Freelance
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Freelance Event Director And Floor DirectorFreelanceTaguig, Ncr, Ph
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Experiential Trainer And Team BuilderTeam Weakest Link Nov 2018 - PresentPhilippinesMarvin Ballera values Meaningful Connections. He offers a team building program designed to identify team weaknesses or team weak links namely Trust, Conflict, Commitment, Accountability, and Results links. This would help teams or departments in an organization avoid these pitfalls and achieve efficient and effective high functioning teams.Connect with Marvin:Email: teamweakestlink@gmail.comMobile: +639278762809
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Service Team Analyst Ii Us&C Voice Of The CustomerUber Apr 2019 - Dec 2023 -
Ecommerce SpecialistGlobe Online Stores Oct 2016 - Mar 2018I started as a Virtual Assistant for a client who has five US online drop-shipping stores. I did order processing, tracking and updating of order shipments, email management, and answering customer inquiries and complaints. I used Big Commerce, Shopify, and Houzz as the back end for these online stores. After a few months, the business grew and I eventually became the manager and trained additional three Virtual Assistants.
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Cross Function SpecialistJpmorgan Chase & Co. Aug 2014 - Sep 2016I assisted basic customer inquiries and concerns like balances, transactions, and travel notifications for both retail and cards. I also directed calls to appropriate individuals and departments. I managed variety of customer service and administrative tasks to resolve customer issues efficiently. -
Sr. Operations RepresentativeHsbc Data Processing May 2007 - Sep 2013I offered and set up payment arrangements for delinquent retail, loan, and card accounts. I effectively managed a high-volume of inbound and outbound customer calls. I also managed customer calls effectively and efficiently in a complex and challenging call center environment.
Marvin Ballera Education Details
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Accounting
Frequently Asked Questions about Marvin Ballera
What company does Marvin Ballera work for?
Marvin Ballera works for Freelance
What is Marvin Ballera's role at the current company?
Marvin Ballera's current role is Freelance Event Director and Floor Director.
What schools did Marvin Ballera attend?
Marvin Ballera attended Asia Pacific College.
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