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Marvin Bates Email & Phone Number
UCC Support Team Manager
at
NETXUSA - An Ingram Micro Company
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
UCC Support Team Manager
Location
Piedmont, South Carolina, United States
Who is Marvin Bates? Overview
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Quick answer
Marvin Bates is listed as UCC Support Team Manager at NETXUSA - An Ingram Micro Company, based in Piedmont, South Carolina, United States. AeroLeads shows a matched LinkedIn profile for Marvin Bates.
Marvin Bates previously worked as Customer Experience Manager at Ingram Micro and Senior Voip Engineer at Netxusa - An Ingram Micro Company. Marvin Bates holds Associates, Computer Technology from Greenville Technical College.
Company email context
Email format at NETXUSA - An Ingram Micro Company
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NETXUSA - An Ingram Micro Company
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Profile bio
About Marvin Bates
Knowledgeable and personable support manager with 19+ years of experience in the Unified Communications industry.
Current workplace
Marvin Bates's current company
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7 roles
Marvin Bates work experience
A career timeline built from the work history available for this profile.
Customer Experience Manager
Current
May 2024 - Present
Ucc Support Team Manager
Current- Define, implement and manage technical support processes and procedures.
- Actively supervise and mentor 1st, 2nd, and 3rd line technical support personnel.
- Produce management reports on technical support tickets using all forms of Microsoft Office.
- Manage and report on the RMA process, including root cause analysis and remedial action.
- Work closely with sales team to provide product recommendations and service solutions.
- Manage prioritization, escalation, and resolution of support between the reseller and the manufacture.
Mar 2016 - Present
Senior Voip Engineer
- Established configuration templates and processes to automate the configuration of products.
- Active contact point between ITSP’s and manufacture to correctly identify problems and determine the fault through analyzing traffic, logs and/or configuration files.
- Provided presale technical recommendations to Sales Team.
- Tested and troubleshot Interop ability between customers API and Netxusa.
Nov 2010 - Mar 2016
Tech Support Representitive
- Troubleshot issues for VOIP, network and video conferencing products.
- Validate product configuration templates for customers.
- Built Asterisk PBXs for customers including hardware configuration.
Nov 2005 - Nov 2010
Computer/Networking Contractor
Contract work. Server, POS systems, Wireless Access points, Cat 5, Operate scissor lift.
Aug 2005 - Dec 2005
Cable Construction Engineer
Hall Brothers
Design and Construct Cable Networks.
Jul 2001 - Jan 2002
2 education records
Marvin Bates education
Associates, Computer Technology
Greenville Technical College
Associates, Computer Netoworking
Tri-County Technical College
FAQ
Frequently asked questions about Marvin Bates
Quick answers generated from the profile data available on this page.
What company does Marvin Bates work for?
Marvin Bates works for NETXUSA - An Ingram Micro Company.
What is Marvin Bates's role at NETXUSA - An Ingram Micro Company?
Marvin Bates is listed as UCC Support Team Manager at NETXUSA - An Ingram Micro Company.
Where is Marvin Bates based?
Marvin Bates is based in Piedmont, South Carolina, United States while working with NETXUSA - An Ingram Micro Company.
What companies has Marvin Bates worked for?
Marvin Bates has worked for Netxusa - An Ingram Micro Company, Ingram Micro, Core Techs, Inc, and Hall Brothers.
How can I contact Marvin Bates?
You can use AeroLeads to view verified contact signals for Marvin Bates at NETXUSA - An Ingram Micro Company, including work email, phone, and LinkedIn data when available.
What schools did Marvin Bates attend?
Marvin Bates holds Associates, Computer Technology from Greenville Technical College.
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