Marvin Black Email and Phone Number

Build Lead / Data Center Technician is part of a new data center build. Responsible for building, cabling and dressing multiple elevations of data racks in a production environment for an undisclosed high profile customer. The Build Lead manages a group of five build technicians and tracks each stage of the build via HCAP software.

Technical Process Specialist is part of the Global Publishing Support(GPS) Team and is primary responsible for inbound cases from Kindle Direct Publishing's (KDP) customer support team. Our purpose is provide technical support to KDP's CS in terms they could pass along to the publisher and/or author. We are to bridge the gap between Developers and Customer Service.

Collaborates with the business, fellow team members, and vendors to plan, implement, design, and maintain critical infrastructure elements as well as leading the day to day support to meet our operations present and future business needs. Ensures all IT infrastructure and equipment are running at optimum performance to meet all KPI and SLA requirements. Analyze contracts with IT vendors and negotiate contracts to ensure best value is achievement for the quality of service provided. Mitigates potential security risks by building strategies ahead time proactively. Responsible for providing technical support to 250 users in Charleston and countless others throughout Amazon’s footprint worldwide. Highlighted Accomplishments: • Worked with our ISP vendor to remove the analog T1/T3 lines and upgrade to High Speed Fiber, increasing the speeds 10x and reducing cost around $8,000/month.• Design, implemented, and continuously test disaster plans for end users to acquire laptops and VPN tokens – to securely work off-site in the event of a disaster.• Reduced travel time and increase end user satisfaction with the implementation of Bomgar (a remote access tool) that is now used through the enterprise.• Lead the team in dozens of projects (upgrades, implementations, etc. of infrastructure needs).• Optimized compatibility with MacBooks and the CreateSpace environment.• Established inventory and procurement processes for the enterprise. Reporting to the IT Manager, the IT Technical Lead is responsible for to leading the two other members of the IT Technical Support team while managing their own work load and responsibilities.

Responsible for project implementation by establishing Statement of Work (SOW) and project design, verifying checklists and procedures, identifying out of scope and change order circumstance, analyzing environment/scenario and creating architectural design and review, seeing projects from start to finish, and being prepared to review and adapt as needed. Manages business relationships with multiple parties (vendors, clients, and service providers). Verified all SOW documents, reported on metrics, held accountability for project meeting goals, and took ownership for project successes (and failures). Highlighted Accomplishments: • Managed projects, customer relationships, and satisfaction for 90+ clients for Stasmayer’s customer base, ranging from small to medium sized businesses in the South East region of the United States.• Performed onsite Microsoft Exchange to Office 365 migrations for major clients with little downtime and success.• Planned and implemented a Mobile Device Management (MDM) deployment for Apple iPads for a major client throughout the Beaufort County area for end user ease of use and corporate security (data protection) reasons.• Executed several file server migrations from onsite to cloud based, providing post-migration training to the end users.• Developed automated system imaging process to simplify mass deployment of new Windows 10 systems across a multi-site enterprise. Reporting to the Project Manager, the Project Engineer worked on a team of other engineers to plan, design, implement, and maintain project for dozens of clients at a time.

Worked on escalated IT support issues from front line support for resolution. Bridged the gap between the IT support team and the IT engineering team to ensure clear communication and quick escalations for infrastructure related issues. Mentored Junior IT Support Technicians and IT Interns. Actively involved in multiple policy-making committees within the IT Department. Traveled to offices to resolve escalated issues that could not be resolved remotely. Supported 20+ offices across South Carolina. Highlighted Accomplishments: • Lead the team in the deployment of the Verizon LTE backup routers to all sites for internet failover.• Maintained daily conversations with all office managers and physicians to keep positive relationships with IT.• Prepared new IT Interns for full time positions by teaching and testing them on information related to the job. Reporting to the IT Support Manager, the Senior IT Support Technician (one of three) worked on a team of nine other IT Support Team members to resolve top-tier escalated technical issues across the enterprise.