General Labor – Hostler Operators are responsible for safely unloading & strategically moving intermodal containers within a railyardActs as a spotter between heavy equipment operators; Top Loaders, Hostlers, Cranes, etcClimbs up & down rail car ladders to lock & unlock intermodal containersDrives Hostler (in railyard) to transport and store intermodal containers to & from tracksideMoves intermodal containers from railcars to trailers via Top Loaders, Side Loaders, Cranes, etc

Respond to and document calls for service according to established procedures.Work with other departments to provide accurate forecasting for lead and delivery timeframes.Researched and recommended 2 process improvements resulting in a 4% increase in driver productivity.Responsible for effective planning and coordination in order to dispatch drivers effectively, timely, and profitably.Act as the voice of the driver and interact with planners to ensure driver’s, as well as external customer’s needs are both met.Developed a new scheduling process which resulted in a 9% decrease in driver absences.

Efficiently coordinates the scheduling of security officers and supervisors at client sites resulting in minimizing staffing issues by 1.2%.Documents vacation and leave requests to ensure adequate client site coverage is provided.Engineered and implemented new process of reviewing and approving employee timesheets leading to improved efficiency and reducing payroll errors by 6%.Stays abreast of site contracts in order to efficiently maintain client exclusion lists and other requirements as needed.Manages on call security force to cover any unplanned absences with minimal impact to client sites.Have implemented a dual control review of employee schedules which has lowered overtime costs to less than 1%. Reduced turnover rate by 12% by implementing performance reviews which included direct coaching in response to infractions.Developed process improvements for new hire as well as ongoing employee training reducing the ‘hire-to-independent’ timeframe by 35%Evaluate client survey data and prepare process improvement recommendations which increased client’s perceived quality of service by 28%.Develop and implement security protocols, policies, and procedures, as well as conducted ongoing audits to ensure compliance.