 Automation of routine tasks through ServiceNow including design, creation and administration of key components such as Forms, Workflow, Catalog Items, Reports and Dashboards.  Follow the Agile/Scrum methodology on the development of new features and enhancements. Load, manipulate and maintain data between ServiceNow and other systems Administer the application following the ITIL framework to meet customer needs and IT initiatives including: Configuration, Development, and Implementation. Provide demo and end to end testing on new features before production implementation Collaborate with peer review on colleagues work as part of our review process and to follow best practices in development.

 Work with the Development team to gain full understanding of the project scope. Create comprehensive test cases based on Customer requirements. Create and execute ATF (Automated Test Framework) Perform test data analysis and verification of test data. Execute testing activities after the development phase and ensure that it abides by the designed Customer Requirements Specifications. Ensured errors are contained within System Acceptance Testing. Monitor testing defects, track progress and report testing status. Provide estimate of effort needed in completing and delivering assigned project. Builds collaborative working relationship internally and externally.

 Perform different types of testing throughout the development and implementation phase of the project. Give feedback to development team to ensure that business requirements are met by the system. Provide estimate of effort needed in completing and delivering assigned project. Maintain, organize and consolidate project file requirements, test data requests and analyze system call flows. Work jointly with the App Development team to gain full understanding of the project scope and system capabilities to assist in developing the test plan. Coordinate and resolve any issues that arise during testing process by assisting defect fix with defect recreation. Validate product fixes, retest test scripts, close fixed defects and pass impacted test cases. Support continuous process improvement (CPI) by giving inputs on how to further improve the testing process and competency. Ensure project lead is updated and informed on project status and timeline by consistently submitting status reports throughout the project.

 Create Catalog forms and Workflow based on given requirement. Prepare test scenarios and case scenarios that validate existing functionalities, as well as program enhancements. Enhancement on the existing modules based on user requirements. Provide Roles and Access to the users. Analysis on the Servicenow Patch/Version upgrade. Established Testing Process and Documentation template for Servicenow team. Create and Execute Test Cases under Agile methodology. Perform Functional and Regression testing for Servicenow. Log defect using Servicenow Defect module. Provide Testing Reports and Status.

LN L&P GTO - Manila Operations Center Prepare test scenarios and case scenarios that validate existing functionalities, as well as program enhancements. Ensure that software application abides by the functional specifications documents. Perform functional and regression testing for assigned tools and workflows for Caselaw modernization project.

Work as Senior Test Engineer II Consultant in Smart Communication, Inc.Program Delivery and Integration Department-System and Service Quality Control  Representative of CheqSystems in Smart.  Provide information and relay concern of my members to the management of CheqSystem and vice versa. Conducts client survey to improve the quality and services of new Cheq consultant assigned in Smart. Ensure that the standards of my team are high and the tasks that have been assigned are being done. Conduct learning session and provide guidance to my teammates regarding work related matters

IT – Systems Procedures and Quality Assurance Department Assigned test lead in various projects to devise test strategy based on project needs and to identify, analyze, and respond to project risks. Handles PLDT Special Projects Prepare test case scenarios that validate existing functionalities, as well as program enhancements. Perform functional and regression testing on developed computerized system and ensure that it abides by the designed Customer Requirements Specifications and/or Functional Specifications. Ensure errors are contained within SAT to avoid defects when in User’s Acceptance Testing phase. Facilitates Integration Acceptance Testing and User Acceptance Tests with concerned groups. Conducts post-implementation reviews and investigations, once a program enhancement is transported to production

Fujitsu Philippines, Inc. – WeServ Systems International, Inc. Identify Risks, Issues and Areas for Improvement in the current system handled. Monitoring of data entries made in Project Information Management system.