• Managed technical support tickets using the Zendesk ticketing system• Diligently documented troubleshooting steps and resolutions in ticket updates• Delivered both in-person and remote technical assistance, extending remote support to off-site staff members • Managed user accounts and information using ADManager and Intune• Facilitated Surface Pro 9 replacements for students and faculty• Maintained a professional and courteous demeanor when interacting with users• Proficient in collaborating within a cohesive technology team environment• Provided Microsoft Office 365 support for Windows 10 and 11 devices, as well as Android and iOS• Provided support for large and small scale office printers

• Able to use and troubleshoot various brands of Laptops (Dell, HP, Lenovo, Acer, Asus, Apple, etc)• Use Razor to manage inventory of thousands of units effectively• Use License Server and KillDisk to erase hard drives of various devices (Laptops, Desktops, Tablets)• Able to create and implement training documents surrounding new procedures• Ability to Flash BIOS of various units• Ability to reinstall MacBook OS• Ability to erase data from various phone OS (Apple, Android)• Ability to disassemble and reassemble various kinds of devices• Ability to determine device system information and record it effectively• Ability to handle sensitive customer information securely

• Provide technical support for several office employees onsite and remotely• Use Active Directory to add/remove users to the network and reset passwords• Configure and maintain virtual machine servers using VMware ESXi• Provide support for Windows 7, 8.1, and 10 devices• Provide support for Microsoft Office 365 products (Outlook, Word, Excel, PowerPoint)• Configure and maintain LAN office devices (Router, Modem, Switch, Access Points)• Troubleshoot network printer errors • Configure, and encrypt new laptop devices• Create and categorize an inventory of all employer owned devices• Create and implement a Pandemic/Disaster planCornerstone Financial Team is a family-owned financial planning practice, based in Suwanee, Georgia. A branch office of LPL Financial, Cornerstone Financial Team is consistently ranked in the top 5% of practices of LPL Financial (based on revenue).

• Communicate and assist with customer inquiries and issues regarding inventory and groceries• Operate specialized equipment• Maintain store entrance, store floor and customer service area clean and sanitized.

• Assist and support teachers and parents• Assisted instruction with children of different age groups• Be able to maintain control of the classroom while creating a fun and safe environment