retail

overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. Their duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service.  Organizing shift schedules for team members  Monitoring attendance, tardiness and time off  Assigning duties to specific employees based on role and skills  Supervising employees and assisting with tasks as necessary  Conducting performance reviews and sharing feedback with both upper management and team members  Managing employees requests and transgressions  Training new and current team members on tasks  Handling customer issues and managing conflicts  Adhering to company policies and health, safety and employment standards  Balancing cash drawers and preparing cash deposits

Recruit, hire, and train sales team  Set sales goals, compare performance to goals, and adjust goals as needed  Assess current team processes and procedures, identify opportunities for improvement, and implement them  Develop individual quotas and assign territories for team members  Provide detailed and accurate sales forecasts  Coach, mentor, and provide feedback to team members  Foster a competitive yet collaborative team environment  Assess individual performance through observation and measurement, and suggest corrective actions as needed

 Customer service delivery in store  Merchandise management  People management  Budget & Financial management  Market intelligence  New business development :Credit and financial services  Implement chain customer service strategy and processes with attention to proactive issue resolution and immediate corrective action on out-of-lines  .Ensure appropriate staffing levels to support customer service requirements using Edcon Way of Scheduling. Merchandise Management  Conduct weekly analysis and interpretation of all stock management reports to manage the store's performance.  Communicate with merchants on stock issues e.g. out of stocks, Overstocks  Ensure data integrity through effective stock control. People Management Budget & Financial Management  Analyse budgets and projections. Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios.  Implement the Edcon Way of managing expenses and increased Profitability.  Ensure that store stockloss results are within Chain norms with an effective stockloss action plan for the store which identifies and addresses all potential security risks within the store.  Ensure compliance to OHASA requirements. Market Intelligence - Store  Conduct regular environmental scans of competitor activities and external socioeconomic factors so that appropriate changes can be made to the business plans

Responsible for managing the day-to-day operation of the store, as well as setting customer service standards, and launching initiatives to hit sales targets. As well as developing and motivating a team, whilst ensuring everyone adheres to company policies and procedures.  Driving operational, visual and customer service standards in store.  Monitoring and reviewing store performance on a regular daily, weekly and monthly basis.  Implementing store compliance and health and safety procedures.  Maximising sales through effective merchandising and marketing.  Deciding on store layouts.  Recognising and rewarding good staff performance.  Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability.  Getting feedback and capturing data from customers  Working with the visual team to manage displays within the store.  Recruiting the right people with the right behaviours in to the right jobs and ensuring they are given access to the right training.  Actively monitoring competitor activity.  Managing the store profit & loss account within budget