Worked closely with Operations, Compliance, Operational Risk and Audit to deliver oversight of business risks, management of issues and adherence to policy, standards and regulatory requirements across 12 locations in APAC. Responsibilities included management reporting of key risk items, facilitation of monthly key risk forums, thematic reviews, risk analysis and assessments.Key Contributions:- Risk and Control lead for Malaysia and Philippines branch, covering issue management, operational incident management, regulatory inquiry management, audit / exam preparation and delivery, branch onsite assessments- Performed a Control Sustainability review for the Malaysia branch, covering payments, client servicing, new accounts, and implementation processes. Highlighting control gaps, suggesting control improvements and reducing the residual risk profile - Led an initiative to streamline the incident management process for APAC Banking Operations, resulting in a reduction of time taken to raise incidents by 40% while improving incident data / write up quality. This enabled a more efficient review of trends and root causes, resulting in greater visibility of thematic operational issues and risks- Managed data analysis, reporting and visualization for the team, including production of monthly Key Risk Review presentations, fraud and key metrics reporting, incident / issues trend analysis

Responsibilities include establishing an effective Risk and Controls management framework, supporting the annual Anti Financial Crime (AFC) Risk Assessment process and contribute to the ongoing development of the AFC risk analysis for the AFC area with respect to the legal and regulatory framework, best practice approaches and process optimization. Contributed to the development of global and regional control minimum standards as part of the AFC Global Assurance Program (GAP) across all AFC risk types.Key Contributions:- Managed the OFAC Risk Assessment across APAC. Co-ordinated the data collation and quality assurance process for the APAC OFAC risk assessment, coordinating with stakeholders globally across AFC and all the business units in APAC.- Facilitated the Singapore Country Risk Workshop, performing Inherent and Residual risk assessment for AFC Singapore as well as performing a Risk Type Controller role for all the Financial Crime Risks which AFC oversees and controls

Responsibilities include managing the non-financial risks across COO Operations Asia Pacific, assisting in the management of incidents, audit points and self-identified issues in order to support the Bank’s overall management of risk and provide robust and responsive Operations to the Bank. Monitoring, reporting and escalating key risks and controls including Risk Heat Map and Key Risk Indicators across Asia Pacific to senior stakeholders. Managing operational losses due to human or process error, proactively reporting to Senior Management and key stakeholders for any incidents or operational losses.Key Contributions:- Revamped and streamlined the COO Operations APAC Risk and Control reports. Enabling global stakeholders to easily understand the key risks, issues and incidents impacting APAC COO Operations on a monthly basis.- Rolled out a new Incident Management process across Asia Pacific, which streamlined the incident management process across and increased incident data quality. The process also increased accountability and engagement with Operations.- Performed Risk and Control Assessments for APAC Branch Operations across 16 locations. Responsible for Risk Control Assessments across APAC and engaging internal stakeholders to review and sign off the Risk Control Assessment

Joined the Finance Change Management team to support the company’s strategy against a diversified portfolio of regulatory, efficiency and control improvement projects. Responsibilities included business analysis, program management, process change, change adoption and test management. Ensured communication and accountability between multiple stakeholders in Finance and Technology.Key Contributions: - Performed business analysis and documentation of business and data requirements for implementation of the Strategic P&L workflow for the Asia Pacific Rates, New York Equities, London Prime Finance and Global Credit businesses- On-boarded a valuation feed to the Strategic P&L workflow, managing the entire process from requirements to testing. Increased control by removing manual processes and increased efficiency by reducing production time by 15%- Delivered systems and process changes from trade capture, P&L reporting and ledger control, ensuring that stakeholders across all functions were engaged and in agreement with all proposed changes- Improved control around the APAC P&L production process by implementing intersystem reconciliations and modifying existing workflows to capture P&L sign-offs from Front Office

Moved to Manila, Philippines for a 6 month rotation as part of the Graduate Programme. Was assigned to the Product Control team for the Australia / New Zealand Interest Rates Trading Desk.Key Contributions:- Generated P&L reports for the front office and senior management, reconciling and explaining P&L items across bonds and interest rate derivatives which breached predicted thresholds- Promptly resolved P&L reporting issues and errors by effectively communicating with counterparts in Australia and Philippines - Performed a Cost of Quality analysis, providing transparency on process efficiency for Fixed Income settlement processes to senior stakeholders as part of the Graduate Programme

Joined as 1 of 7 graduates selected across APAC for the GBS Graduate Programme, Class of 2010. Performed two rotations in Singapore across the Change Management and Product Control functions.Key Contributions: - Created front-to-back system architecture diagrams across the Global Markets business in APAC, increasing transparency across Operations and Technology.- Facilitated a book inventory recertification exercise covering 4,900 trader books across APAC, improving control and accountability across Front Office and Finance.- Provided validation and control for Asian Convertibles and Flow Credit Trading Business. Conducted analysis on inter-system accounting feeds for Credit APAC, identifying breaks and proposing remedies.

- Evaluated the front to back business architecture of Global Markets Debt businesses to identify problems with current processes- Effectively communicated with multiple stakeholders to determine current state, identify potential issues and propose solutions- Worked with management to identify and suggest possible changes to current process flows to increase control and reduce operational risk

- Performed daily monitoring and processing of SWIFT / fax instructions including redemptions and purchases for mutual funds- Liaised with client servicing team for timely amendment and reconciliation of data flows from front office- Extracted and updated daily transaction data for monthly statistical reporting