Marvin Lee Email and Phone Number
As of now 27 years in the aviation industry wth Malaysia Airlines. Started as Cabin Crew and opted for career advancement to join Airport Operations. Experience in customer relations, passenger services to managing station at Manila, Frankfurt, Taipei and Langkawi. Currently with Flight operations attach to Operation Control Centre (Ops Planning). A team player and versatile manager proven in executing strategy. Self motivated individual who is highly adaptable to any changing situation or environment.
Indigo (Interglobe Aviation Ltd)
View- Website:
- goindigo.in
- Employees:
- 35303
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Airport Operations And Customer Service ManagerIndigo (Interglobe Aviation Ltd)Langkawi, My
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Assistant Duty ManagerMalaysia Airlines Sep 2016 - PresentSepang, Selangor, MalaysiaCurrently In Malaysia Airlines OCC (Operations Control Centre). This department works 24/7and serves as a heart of the airlines as all major business unit play a role in Planning, Organizing, Leading, Controlling and Excuting. -
Station Head LangkawiMalaysia Airlines Sep 2015 - Sep 2016Langkawi, Kedah, MalaysiaOverseeing customer service touch point including VIP/VVIP movement. Managing a team of staff and ground handling operation (above & below the wing).
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Station Manager TaipeiMalaysia Airlines Jul 2015 - Sep 2015Taipei, Taipei City, TaiwanManaging Taipei station transition (Station Management) and engaging with Ground Handling Team in Taipei) beside overseeing customer service touch point including VIP/VVIP movement. Managing a team of staff and ground handling operation (above & below the wing).
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Station Manager FrankfurtMalaysia Airlines Jan 2013 - Jun 2015Frankfurt Am Main, Hesse, GermanyOverseeing all customer service touch point including VIP/VVIP movement. Managing a team of staff and ground handling operation (above & below the wing). Commiitee member in AOC.
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Duty Manager (First & Business Class)Malaysia Airlines Dec 2009 - Dec 2012Sepang, Selangor, MalaysiaOverseeing First & Business Class customer service touch point including VIP/VVIP movement. Managing a team of staff at check in counter. Develop and instill team work into the new concept of check in for front end customer.
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Customer Relations ExecutiveMalaysia Airlines Feb 2007 - Dec 2009Sepang, Selangor, MalaysiaHandling and overseeing all customer sevice touch point which include service breakages. Specialised in service recovery for all kinds of service breakages (flight overbook, flight delay, flight cancellation etc). Working hand in hand with KUL Station Manager, Duty Manager & Service Recovery Team.
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Cabin CrewMalaysia Airlines Nov 1996 - Jan 2007Sepang, Selangor, MalaysiaSpecialization: In-flight Safety and Customer Service. Proud to be in the Malaysia Airlines World Best Cabin Crew Team
Marvin Lee Education Details
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Tourism & Hospitality
Frequently Asked Questions about Marvin Lee
What company does Marvin Lee work for?
Marvin Lee works for Indigo (Interglobe Aviation Ltd)
What is Marvin Lee's role at the current company?
Marvin Lee's current role is Airport Operations and Customer Service Manager.
What schools did Marvin Lee attend?
Marvin Lee attended Reliance College.
Who are Marvin Lee's colleagues?
Marvin Lee's colleagues are Tushar Sarwade, Bhargab Giri Mahanta, Neelam Agarwal, Chanchal Verma, Rohaan M Mubarakai, Devendran Đš, Shivashanker Geragani.
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