Current Job Description: Review systems, conduct internal audits and do gap analyses to quantify compliance levels to our contractual requirements from the Sate of California and to the ISO 9001:2015 standards.Project manage implementation of new processes and procedures.Write documentation, create flowcharts and system to bring DXC into compliance and to create greater clarity and efficiencies.Train team mambers including top management on improved systems and processes.Certifications/Skills:Certified ISO Lead Auditor - with 8 yrs experience as Quality Manager/ISO Lead at $30 million companyKnowledge of HIPAA compliance CalWIN knowledge & experience5 Years Manager of Business Analytics Agile Project ManagementLean ManagementExcel Master Level, Visio, Access, Word, etc.Highly Creative Excellent communication skills

Business Plan DevelopmentEstablish Strategic Vendor RelationshipsAutomate Sales and Marketing ProcessesProduct Development and Promotion

As Director of Analytics I did a wide variety of tasks included writing successful RFPs (in collaboration with the Marketing Director) that won millions of dollars in new business. I created processes in Outbound, the Marketing Department and Client Services which improved performance and reduced costs. I conducted training and ongoing audits to improve and then maintain superior levels of customer service. I worked collaboratively with other top management to improve profitability through a number of initiatives.

Set up ISO implementationInstalled and managed MIS SystemSet up documentation management systemTrained all levels of employeesExecutive TeamIT Manager for the last two years of this period