Marvin Pace Email & Phone Number

• Engaged with organizations to provide insights into operational and customer success best practices, offering specific improvement recommendations.
• Assisted SMB organizations with contract development and execution.
• Provided industry analysis and trend forecasting based on the competitive landscape, technology direction, and potential disruptive factors.
• Guided customers in the development and execution of strategic project initiatives, including requirements development, organizational sign-off, and vendor selection.

Tulsa, OK, US

• Responsible for building strategic relationship and leveraging PPT's expertise across multiple disciplines to allow our customers to realize their full business potential.
• Leveraged partnerships with AI, Cybersecurity, and CCaaS providers with new and existing customers.
• Acted as the main point of contact throughout the customer journey, defining a success plan with clear outcomes, and organizing communication across customer executives, business partners, and operational resources.
• Built meaningful, long-term relationships with customers, developing a deep understanding of their unique business needs, use cases, and objectives.
• Proactively identified customer issues and drove resolutions to ensure long-term customer satisfaction.
• Improved the customer experience by aiding in onboarding customers smoothly and continuously gathering feedback throughout the relationship.

New York City, New York, US

• Owned all aspects of customer relationship management with multiple enterprise customers, including delivery, sales, P&L and business controls.
• Successfully managed a pipeline of addendum work within the existing customer base.
• Lead and signed multi-million-dollar services renewals.
• Led contract scoping, contracting, and pricing for multiple customer PaaS, SaaS and IaaS engagements (Public, Private, Hybrid).
• Acted as a sector focal point and executive lead for delivery transformation and Crit-Sit management.Implemented and oversaw “Get to Green” plans for troubled accounts within the sector.

New York, New York, US

• Implemented and managed the organization’s account management practices, including delivery management, governance, financial management, and account growth.
• Responsible for a 300% increase in customer accounts.
• Systematically improved invoicing and account receivable collections for all customers.
• Standardized program office functions, allowing for consistent reporting and customer satisfaction tracking.

New York, New York, US

Armonk, New York, NY, US

Senior Services Portfolio Executive/Communications Sector West Delivery Executive, January 2011 – 2016Directed and managed a portfolio of business accounts producing multi-million dollars in gross profit. Developed key relationships with clients optimizing technology solutions, developing strong business partnerships. Accomplishments:Implemented a key.

Armonk, New York, NY, US

Project Executive - IGS Strategic Outsourcing, Sprint/Nextel Account, 2005-2009 Managed the business partnership between IBM and Sprint Call Center System. Developed and implemented global contact center business technology including IVR, Call Routing, Call Center Voice Infrastructure and workforce management.Successfully negotiated and managed combined.

Armonk, New York, NY, US

Collaborated with customers designing strategic outsourcing requirements. Developed technical solutions based on the requirements, budgeting and business objectives. Accomplishments: Played key role in negotiating and closing contracts and increasing revenue. Selected to serve as team member focusing on closing multi-million dollars in contracts annually..

Managed the TSS division business critical systems located in Memphis, TN, West Chester, PA and Atlanta GA including corporate Lotus Notes, call center CRM systems and extranet and internet services.Accomplishments:Directed the migration of corporate users from PROFS to Lotus Notes (six thousand users).Implemented security programs and policies to enhance.

Led the development and installation of internal and customer interface systems. Worked with business units to define I/T requirements and the development of business cases. Provided oversight and guidance to other I/T project managers. Directed the installation and operations of Internet services, Including E-mail, Web and FTP. Managed the installation of.

Held numerous roles including:Customer Service Manager, February 1994 – July 1995 Customer Service Technician, April 1992 - February 1994 Customer Service Representative, August 1989 – April 1992

Bachelor Of Business Administration (Bba), Management

Biology

Education record

Education record

Education record