Marvin Powell Email & Phone Number

St. Catherine Parish, Jamaica

St. Catherine Parish, Jamaica

St Catherine, Jamaica

In this role, I provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. I’m responsible for the administration and internal support of the Company’s PCs, and related types of equipment. Tasks include end-user support, performing PC maintenance, upgrades, and configurations.Main duties• Monitor and respond quickly and effectively to requests received through the IT helpdesk.• Maintenance of a comprehensive Service Catalog.• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Install, test, and configure new workstations, peripheral equipment, and software.• Resolution of Level 1 Helpdesk tickets to end user’s satisfaction.• Escalation of Level 2 and higher tickets to the appropriate IT resource.• Maintenance of the Helpdesk software to ensure SLA’s.• Assist with onboarding of new users.• Manage the process of procurement and tracking of IT assets to the point of delivery.• Document internal procedures and add to knowledge base.• Any other assigned tasks.**

Church Road Bog Walk P.O. St. Catherine

•Installing and configuring computer hardware, software, systems, networks, printers, and scanners.•Monitoring and maintaining computer systems and networks.•Responding in a timely manner to service issues and requests.•Demonstrated technical skills in assisting 25+ customers daily with computer-related issues to improve customer satisfaction and revenue boost of 9%•Performing sales if necessary, repair or replace equipment as necessary, upgrading hardware/software,testing new technology, and occasionally training junior staff.

E Trade Way, Portmore

•Established rapport with 30+ customers daily to satisfy customer service and problem resolution by 18%•Reviewed customer service goals at least 5 times daily to improve performance and customer service delivery by 9%•Led group-related training of 4+ people to ameliorate overall teamwork and collaboration by 4%

Bachelor Of Applied Technology, Network And System Administration/Administrator

Education record

A one (1) year preparation for Brigham Young University-IDAHO.

Certification, Computer Support Specialist

Certification, Graphic Design