Marvin Rea

Marvin Rea Email and Phone Number

Collections Specialist @ American Express
New York, United States
Marvin Rea's Location
Brooklyn, New York, United States, United States
Marvin Rea's Contact Details

Marvin Rea work email

Marvin Rea personal email

n/a
About Marvin Rea

Customer success professional, customer service professional, and sales professional After achieving my Bachelors degree in Business Administration from Monroe College and a project management certification from Google, along with skills that I obtained from work experience such as risk management, problem solving, project planning, time management, account management, analyzing Information from large data, customer success management and customer service I believe I will be a valuable asset for established and growing company.

Marvin Rea's Current Company Details
American Express

American Express

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Collections Specialist
New York, United States
Website:
americanexpress.com
Employees:
79797
Marvin Rea Work Experience Details
  • American Express
    Collections Specialist
    American Express
    New York, United States
    View
  • National Grid
    Customer Service Specialist
    National Grid Nov 2023 - Present
    London, London, Gb
    Responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns
    View
  • American Express
    Customer Success Specialist
    American Express Jun 2022 - Sep 2023
    New York, Ny, Us
    Developed and implemented customer success strategies resulting in an increase in customer retention and a decrease in churn. Collaborated with cross-functional teams, including sales and product development, to align customer needs with product enhancements. Managed customer escalations, resolving issues promptly and effectively to maintain customer goodwill.
    View
  • At&T
    Customer Relationship Management Specialist
    At&T Nov 2021 - Jun 2022
    Dallas, Tx, Us
    Acted as the primary point of contact for a portfolio of key clients, ensuring their needs were met and exceeded.Developed and maintained strong client relationships, resulting in an increase in customer satisfaction scores. Conducted regular product demonstrations and training sessions for clients to maximize product utilization.
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  • T-Mobile
    Service Product Manager
    T-Mobile Nov 2018 - Jul 2020
    Bellevue, Wa, Us
    Collaborated with product development teams to gather customer feedback and drive product improvements.Implemented service process improvements that resulted in a [X]% increase in service efficiency and a decrease in response times.Maintained a high customer satisfaction rating, consistently exceeding departmental targets.
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  • T-Mobile
    Field Service Specialist
    T-Mobile Sep 2017 - Nov 2018
    Bellevue, Wa, Us
    Played a key role in product launches, coordinating service readiness and support materials.Developed and maintained service-level agreements (SLAs) to ensure timely resolution of customer issues.Provided technical support to customers, diagnosing, and resolving product-related issues via phone, email, and chat.
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  • T-Mobile
    Retail Associate Manager
    T-Mobile Jan 2015 - Sep 2017
    Bellevue, Wa, Us
    Sourced talent and impacted development of store team through ongoing coaching and recognitionProvided weekly updated for all local employeesEnsured customer satisfaction by making sure all sales employees were properly trained and able to provide an unforgettable experience
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  • T-Mobile
    Sales Leader
    T-Mobile Sep 2012 - Dec 2014
    Bellevue, Wa, Us
    View
  • T-Mobile
    Retail Associate
    T-Mobile Jun 2009 - Dec 2014
    Bellevue, Wa, Us
    View

Marvin Rea Education Details

  • Monroe University
    Monroe University
    General
  • Global Outreach Virtual Edu.
    Global Outreach Virtual Edu.
    General

Frequently Asked Questions about Marvin Rea

What company does Marvin Rea work for?

Marvin Rea works for American Express

What is Marvin Rea's role at the current company?

Marvin Rea's current role is Collections Specialist.

What is Marvin Rea's email address?

Marvin Rea's email address is ma****@****ile.com

What schools did Marvin Rea attend?

Marvin Rea attended Monroe University, Global Outreach Virtual Edu..

Who are Marvin Rea's colleagues?

Marvin Rea's colleagues are Aman Singh Bisht, Priya Dharsini, Erwin Ramirez, Rophina Uboh, Melanee Wilson, Divakar Suddala, Sunil Tulsi.

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