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Marvin Smith is listed as Dynamic IT leader with expertise in driving innovation, optimizing infrastructure, and leading high-performing teams. at HSS| HOSPITAL FOR SPECIAL SURGERY, based in Bronx, New York, United States. AeroLeads shows a matched LinkedIn profile for Marvin Smith.
Marvin Smith previously worked as Senior Noc Technician at Hss| Hospital For Special Surgery and Senior Support Technician, Support Center at Cvs Health Corp. Marvin Smith holds Master Of Science - Ms, Management Information Systems, General from University Of Phoenix.
At HSS, my team has advanced network reliability and system efficiency, drawing on my analytical acumen and adaptability. We've sharpened our incident response to enhance system health and ensure consistent operational excellence.Previously, at CVS Health, my collaborative efforts elevated operational efficiency and incident management. We empowered end-users with vital training, which has solidified my dedication to fostering innovation and optimizing infrastructure in fast-paced IT settings.
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Optimized system performance by performing routine checks and maintenance, ensuring network, server, and overall system health using various monitoring tools.Boosted network reliability by identifying, troubleshooting, and resolving hardware, software, and network issues, escalating complex problems to senior engineers as needed.Drove system efficiency by.
Maximized operational efficiency by assisting clients with software installation, configuration, and troubleshooting on POS systems.Eliminated system downtime by tracking and resolving incidents across various CVS store locations in ServiceNow, ensuring timely incident response and effective problem-solving.Fostered strong relationships with store.
Minimized downtimes by providing support to all Firm Personnel worldwide, configuring new mobile devices (iOS and Android) using Microsoft Intune MDM platform.Improved user experience by creating incident tickets and escalating them via Change Gear.Raised operational efficiencies by creating Knowledge Base articles for troubleshooting and resolution of.
Efficiently responded to telephone calls, tickets, and email requests to resolve hardware and software issues for all users.Delivered high-level, 24x7 support to partners, professional and administrative staff, and IS management.Drove the planning and execution of multiple, complex projects as assigned, adhering to strict Project-defined deadlines and.
Project Coordinator – Windows 7 Migration – Part ISteered the execution of the Firm’s Windows 7 Migration Project, ranging from installation to QA, User Support, Troubleshooting, and Follow-Ups.Met service level agreements by training and managing staff of 15-20, Level I, II, and III, Support Technicians for duration of Project.Created and maintained.
Proactively resolved advanced issues with computer hardware, software, network connectivity, and telecommunications equipment, enhancing overall system reliability.Utilized Symantec’s Altiris to successfully migrate and deploy computers from XP to Windows 7, ensuring a seamless transition and improved user experience.Elevated user access by building user.
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Marvin Smith works for HSS| HOSPITAL FOR SPECIAL SURGERY.
Marvin Smith is listed as Dynamic IT leader with expertise in driving innovation, optimizing infrastructure, and leading high-performing teams. at HSS| HOSPITAL FOR SPECIAL SURGERY.
Marvin Smith is based in Bronx, New York, United States while working with HSS| HOSPITAL FOR SPECIAL SURGERY.
Marvin Smith has worked for Hss| Hospital For Special Surgery, Cvs Health Corp, Weil, Gotshal & Manges Llp, Client: Weil, Gotschal & Manges, Llp, and Monroe College.
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Marvin Smith holds Master Of Science - Ms, Management Information Systems, General from University Of Phoenix.
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