Marvin Ruben Cerdas Angulo Email & Phone Number

Heredia, CR

Costa Rica

Develop and implement customized software solutions using a proprietary language based on PHP and JavaScript (CIP's), adapting configurations according to specific customer requirements.Create integrations and automations for importing data from Excel/CSV files into the system, configuring specific functionalities in a web environment to customize the.

San José, Costa Rica

Provide real-time technical support for various electronic devices, including tablets, mobile phones, Bluetooth headsets, and GPS devices, effectively resolving configuration issues and malfunctions.Assist customers with inquiries regarding billing, account status, and subscription management, ensuring high-quality customer service.Provide floor support to.

Costa Rica

Provide customers with information about health insurance coverage, benefits, limits, and prescriptions, ensuring a clear understanding of their options.Facilitate the search for healthcare providers, including primary care physicians and specialists (e.g., dentists, dermatologists, gastroenterologists, cardiologists), and manage the processing of requests.

La Unión, Cartago, Costa Rica

Conduct inventory control of liquor, food, and assets, improving inventory accuracy by 80% across three points of sale.Enhance the company's revenue control by 90% through the implementation of a rigorous monitoring system, ensuring precise tracking of revenue from multiple perspectives.Optimize the management of points of sale, reducing losses by 90%.

San José, San Pedro, Montés De Oca

Promote the university to prospective students, exceeding sales goals by 120% through consistent follow-up and outreach efforts.Contact students who had discontinued their studies to understand their reasons, achieving 103% of the re-enrollment goal through effective communication and support.

San José, Montes De Oca

Conduct national household surveys for the 2013 survey, working efficiently to meet sampling goals.Assist the group supervisor in various support functions to ensure a smooth process during the survey.Gain valuable insights into different social realities and deepen the understanding of operations in public service.

Zapote, San Jose Costa Rica

Provide customer support for online purchases, addressing inquiries and updates regarding order status, achieving a satisfaction rate of 98%.Resolve conflicts between customers and internal teams, ensuring a positive shopping experience, with 98% of cases successfully resolved.Manage nationwide inventory control, increasing inventory turnover by 60%.

Heredia, Costa Rca

Ensure the security of sensitive information for the company and customers, maintaining strict control from acquisition to storage.Provide occasional support to sales executives by assisting at sales stands in corporate locations.Support the Membership Manager by creating reports and resolving issues.Manage schedules, absences, and disabilities for a team.

Heredia, Costa Rica

Process item exchanges and refunds, adhering to company policies.Manage warranty policies, overseeing product repairs and returns.Ensure control over repaired products and those belonging to the club, maintaining a strict tracking system.Provide assistance in customer service and membership areas when needed.Achievements: Implement more efficient controls.

Heredia, Costa Rica

Assist customers by answering questions about items, providing clear and accurate information to facilitate purchasing decisions.Support in the checkout area when needed, ensuring efficient customer service and proper transaction management.Organize and arrange merchandise in the store, maintaining a neat and appealing shopping environment.Offer general.

Heredia, Costa Rica

Provide support to members in verifying the status of their annual membership, ensuring they are aware of the available benefits and services.Deliver customer service for inquiries about products, pricing, and availability, ensuring efficient and effective service.Take responsibility for the custody of high-value items and manage warranty policies.

Verify, extract, and quote project details for aluminum and glass work, ensuring accuracy and quality in the bidding processes.Support sales executives in creating detailed drawings to facilitate presentations to clients, as well as providing precise measurements for the fabrication of window frames at the manufacturing facility.

Information Systems Engineering, Systems Engineering

Computer Applications Programming, Systems Engineering

Administration With Emphasis On Financial Management, Gestión Financiera

University Degree In Administration, Ciencias Sociales

Activities and Societies: Assistant student in the SINAES accreditation process.

Microsoft Computer Operator, Informática

Knowledge of hardware, software, operating systems, word, excel, power point, internet and email.

Computer Maintenance And Repair Technician, Informática

High School Diploma

Technical Drawer, Dibujo Arquitectónico Y Dibujo Mecanico