Marvin Ruben Cerdas Angulo

Marvin Ruben Cerdas Angulo Email and Phone Number

Software Developer and Administrator with emphasis on financial management @ SEA Servicios Múltiples S.A
Heredia, CR
Marvin Ruben Cerdas Angulo's Location
Heredia, Heredia, Costa Rica, Costa Rica
About Marvin Ruben Cerdas Angulo

I am a professional with over two years of experience in the development and customization of technological solutions, specialized in implementing projects that meet specific client requirements. Throughout my career, I have participated in executing changes in production environments, managing and resolving unexpected errors to ensure the accuracy and functionality of implementations.My focus is oriented towards software development, where I apply my skills in adapting technological solutions and collaborating effectively with cross-functional teams to achieve optimal results.I am currently seeking new opportunities that will allow me to advance my professional career and contribute to the success of an innovative organization. I am motivated to face new challenges and apply my skills in an environment that values continuous improvement and adapts to the changing needs of the market.

Marvin Ruben Cerdas Angulo's Current Company Details
SEA Servicios Múltiples S.A

Sea Servicios Múltiples S.A

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Software Developer and Administrator with emphasis on financial management
Heredia, CR
Marvin Ruben Cerdas Angulo Work Experience Details
  • Sea Servicios Múltiples S.A
    Sea Servicios Múltiples S.A
    Heredia, Cr
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  • Cip Reporting
    Deployment And Software Engineer
    Cip Reporting Sep 2022 - Oct 2024
    Costa Rica
    Develop and implement customized software solutions using a proprietary language based on PHP and JavaScript (CIP's), adapting configurations according to specific customer requirements.Create integrations and automations for importing data from Excel/CSV files into the system, configuring specific functionalities in a web environment to customize the software.Manage the resolution of technical support tickets and implement effective solutions, deploying in production environments for both SaaS customers and on-premise systems.Provide technical support and mentorship to team members with less experience, facilitating problem-solving and the development of custom integrations based on customer needs.
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  • Concentrix
    Technical Support Advisor, Billing And Accounts, Via Chat.
    Concentrix Mar 2021 - Sep 2022
    San José, Costa Rica
    Provide real-time technical support for various electronic devices, including tablets, mobile phones, Bluetooth headsets, and GPS devices, effectively resolving configuration issues and malfunctions.Assist customers with inquiries regarding billing, account status, and subscription management, ensuring high-quality customer service.Provide floor support to colleagues, managing complex cases and offering solutions for ambiguous or challenging problems, ensuring efficient and prompt resolution.
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  • Concentrix
    Healthcare Insurance Customer Support Agent
    Concentrix Oct 2020 - Mar 2021
    Costa Rica
    Provide customers with information about health insurance coverage, benefits, limits, and prescriptions, ensuring a clear understanding of their options.Facilitate the search for healthcare providers, including primary care physicians and specialists (e.g., dentists, dermatologists, gastroenterologists, cardiologists), and manage the processing of requests related to payments, card replacements, and materials.
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  • Grupo Casino Platinum
    Income Auditor
    Grupo Casino Platinum Jul 2018 - Oct 2020
    La Unión, Cartago, Costa Rica
    Conduct inventory control of liquor, food, and assets, improving inventory accuracy by 80% across three points of sale.Enhance the company's revenue control by 90% through the implementation of a rigorous monitoring system, ensuring precise tracking of revenue from multiple perspectives.Optimize the management of points of sale, reducing losses by 90% through new controls and improved supervision.
  • Universidad Latina De Costa Rica
    Call Center Operator
    Universidad Latina De Costa Rica Dec 2017 - Feb 2018
    San José, San Pedro, Montés De Oca
    Promote the university to prospective students, exceeding sales goals by 120% through consistent follow-up and outreach efforts.Contact students who had discontinued their studies to understand their reasons, achieving 103% of the re-enrollment goal through effective communication and support.
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  • Instituto Nacional De Estadisticas Y Censos
    Administrative Assistant
    Instituto Nacional De Estadisticas Y Censos Jul 2013 - Aug 2013
    San José, Montes De Oca
    Conduct national household surveys for the 2013 survey, working efficiently to meet sampling goals.Assist the group supervisor in various support functions to ensure a smooth process during the survey.Gain valuable insights into different social realities and deepen the understanding of operations in public service.
  • Pricesmart
    E-Commerce Coordinator Costa Rica
    Pricesmart May 2011 - Jun 2012
    Zapote, San Jose Costa Rica
    Provide customer support for online purchases, addressing inquiries and updates regarding order status, achieving a satisfaction rate of 98%.Resolve conflicts between customers and internal teams, ensuring a positive shopping experience, with 98% of cases successfully resolved.Manage nationwide inventory control, increasing inventory turnover by 60% through improved delivery processes.
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  • Pricesmart
    Membership Supervisor
    Pricesmart Jun 2008 - Apr 2011
    Heredia, Costa Rca
    Ensure the security of sensitive information for the company and customers, maintaining strict control from acquisition to storage.Provide occasional support to sales executives by assisting at sales stands in corporate locations.Support the Membership Manager by creating reports and resolving issues.Manage schedules, absences, and disabilities for a team of three employees.Conduct training sessions for team members, improving the functionality of the department.Achievements: Develop the Membership Department procedures manual, train the membership supervisor and secretaries in Nicaragua and Colombia, and support the pre-opening of the membership department in Barranquilla, Colombia.
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  • Pricesmart
    Refund Clerk
    Pricesmart Apr 2005 - Jun 2008
    Heredia, Costa Rica
    Process item exchanges and refunds, adhering to company policies.Manage warranty policies, overseeing product repairs and returns.Ensure control over repaired products and those belonging to the club, maintaining a strict tracking system.Provide assistance in customer service and membership areas when needed.Achievements: Implement more efficient controls for managing items in repair.
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  • Pricesmart
    Audio And Video Clerk
    Pricesmart Jan 2005 - Mar 2005
    Heredia, Costa Rica
    Assist customers by answering questions about items, providing clear and accurate information to facilitate purchasing decisions.Support in the checkout area when needed, ensuring efficient customer service and proper transaction management.Organize and arrange merchandise in the store, maintaining a neat and appealing shopping environment.Offer general support to members to facilitate their purchases, ensuring a satisfactory customer experience and resolving any issues that may arise.
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  • Pricesmart
    Membership Clerk
    Pricesmart Mar 2004 - Dec 2004
    Heredia, Costa Rica
    Provide support to members in verifying the status of their annual membership, ensuring they are aware of the available benefits and services.Deliver customer service for inquiries about products, pricing, and availability, ensuring efficient and effective service.Take responsibility for the custody of high-value items and manage warranty policies, ensuring the protection of the company's assets.
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  • Espejos El Mundo
    Draftsman And Budgetary
    Espejos El Mundo Oct 2001 - Jul 2003
    Verify, extract, and quote project details for aluminum and glass work, ensuring accuracy and quality in the bidding processes.Support sales executives in creating detailed drawings to facilitate presentations to clients, as well as providing precise measurements for the fabrication of window frames at the manufacturing facility.

Marvin Ruben Cerdas Angulo Education Details

Frequently Asked Questions about Marvin Ruben Cerdas Angulo

What company does Marvin Ruben Cerdas Angulo work for?

Marvin Ruben Cerdas Angulo works for Sea Servicios Múltiples S.a

What is Marvin Ruben Cerdas Angulo's role at the current company?

Marvin Ruben Cerdas Angulo's current role is Software Developer and Administrator with emphasis on financial management.

What schools did Marvin Ruben Cerdas Angulo attend?

Marvin Ruben Cerdas Angulo attended Universidad Nacional, Universidad Nacional, Universidad Nacional, Universidad Nacional, Escuela Boston Business College, Instituto Centroamericano De Computación, Colegio Técnico Profesional De Heredia, Colegio Técnico Profesional De Heredia.

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