Providing Revenue Cycle Leadership and consulting support for the US Oncology Network in their Virginia, North Carolina, and Florida markets.

Providing operational and financial management over the Patient Accounting Call Center, Central Scheduling, and Insurance Verification/ Authorization departments while assisting in project management for the Revenue Cycle Departments.

• Manages the Claims Operation unit for the New York Market, the second largest market in which Amerigroup provides services• Manages a team of 22 analysts, 2 coaches, and assists in the management of a remote team of 5 associates• Develops performance and process improvement initiatives to improve to productivity of analysts and department• Currently team has highest production and quality metrics the market has had since 2011 • Manages the Internal Resolution Unit which oversees adjustments for provider claim payment issues• Provides claims support for a cross-functional team on the development of new contracts to ensure contracts will be configured properly

2 year rotational program with aims of developing future leaders of the company. The program provides four 6-month rotations in which associates are given projects with high complexity in various areas of the company to develop individuals by providing broad business operational knowledge and leadership development.Provider Services Organization, Manager Provider Communication Strategy • Successfully aided in the provider communication development for the acquisition of another healthcare company• Worked Diligently with Health Plan Provider Relation departments to ensure they had access to all provider education documents Amerigroup Community Care of New Mexico, Manager of Compliance, • Served as the Project Lead for a company-wide External Quality Review (EQRO) Audit• Contributions led the New Mexico Health Plan to EQRO Score of 94%, the highest in the health plan’s history• Performed other compliance-related activities such as marketing oversight, new hire training, and cultural competency training.National Customer Contact Solutions & Support, Process Improvement, Project Manager, January • Standardized the faxed Primary Care Physician change process for the markets of New Jersey, Tennessee, & Ohio• Assisted with the development, budgeting, and project scaling of the West Regional Service Center (WRSC) in Houston, TX• Developed a cross-functional team with the NCC, Provider Relations, and Health Plan Operations that provided reports on top issues that providers contacted the call center. Reports allowed provider reps to proactively address issues and provide educationHealth Care Management Services, Disease Management Centralized Care Unit, Project Manager, • Contributions lead to the Healthy Families Obesity Program currently operating in many of the markets in which Amerigroup provides services.• Developed Partnerships with external vendors & national organizations (MEND, America Scores, SNMA) that would aid the program in achieving its goals

• Worked as the liaison for James Madison University at Booker T. Washington High School in Norfolk, VA • Worked diligently to increase students admissions into two and four-year institutions, particularly from underrepresented and minority populations and geographical locations. • Developed a leadership program at Booker T. Washington High School that mentored about 40 kids in order to help and prepare them for college• Traveled weekly from James Madison University to Booker T. Washington High School in order to conduct and complete the goals of the Professor In Residence program• Developed programs, seminars, and forums for the students in order to enhance their experiences in the program• Helped two high school students receive full academic scholarships to James Madison University from Booker T. Washington High School• Developed two more partnerships for James Madison University with one elementary school and one high school in Norfolk, VA• Served as an Academic Advisor to the Students in high school with AP course preparation and knowledge of dual enrollment

• Helped with the facilitation of an upper level undergraduate psychology class• Monitored the publication of a newsletter and bulletin board for the center that was completed by the undergraduate students under my supervision• Helped counselors process their notes from counseling sessions with high confidentiality• Supervised the coursework and projects presented by the psychology class• Served as the graduate advisor for the Peer Mentor Program• Collaborated with other colleagues in the department to develop wellness fairs and admissions presentations for the university

• Assisted supervisor and academic advisors with tasks such as student-athlete eligibility; class scheduling, Academic Progress Rate, and Graduate Success Rate• Worked with Academic Advisors in monitoring the academic progress of students athletes • Checked in students and monitored study hall for the James Madison University Football Team• Used computer skills to create graphs and conduct research for the department• Collaborated with employees to help improve the productivity of the department • Handled tasks that were considered top priority and confidential• Communicated with faculty and staff when eligibility or class issues arose• Assisted with the CHAMPS/ Life Skills Program