Project Planning and Design: Develop project plans, including scope, schedule, and budget, while coordinating with architects and engineers.Quotations: Create detailed quotations for construction projects to ensure accurate budgeting and resource allocation.Workforce Management: Identify and engage qualified subcontractors to support project execution by assessing project needs and determining required skills and resources. Evaluate proposals based on performance and safety records, negotiate terms and pricing, and develop contracts that clarify responsibilities and compliance requirements.Supplier Management: Research and identify suppliers, negotiating contracts to secure the best materials and services.Resource Management: Supervise project teams and allocate resources effectively.Communication: Serve as the primary point of contact for clients and stakeholders, providing regular updates on project progress.Risk Management: Identify potential risks and ensure compliance with safety regulations.Quality Control: Conduct inspections to ensure work meets quality standards.

Business Strategy & Development: Plan and implement strategies to attract customers, stay competitive, and grow the business.Operations Management: Oversee daily operations, ensuring food quality, staff efficiency, and compliance with health standards.Financial Oversight: Manage budgets, monitor sales, control costs, and ensure profitability.Staff Leadership: Hire, train, and manage staff to maintain high service standards.Marketing & Engagement: Develop promotional strategies, engage with customers, and ensure strong community relations.Vendor & Facility Management: Coordinate with suppliers and ensure the premises are well-maintained.

Project Planning and Execution: Overseeing the project lifecycle from inception to delivery, ensuring deadlines, budgets, and scope are met.Product Development: Lead the development of new mobile apps, websites, and services by collaborating with top management to brainstorm ideas and create products from scratch. Facilitate project planning and coordinate with design, engineering, and marketing teams. Conduct market research to identify trends and user needs, oversee prototype creation, gather feedback, and refine features.Team Leadership: Coordinating with cross-functional teams, ensuring clear communication and effective teamwork.Resource Allocation: Managing resources to ensure efficient project execution and handling any roadblocks that arise.Quality Assurance: Monitoring deliverables and ensuring they meet the company's quality standards.Risk Management: Identifying potential risks, developing mitigation strategies, and adapting plans as needed to ensure project success.Client and Stakeholder Communication: Liaising with internal and external stakeholders, keeping them informed on progress, and addressing any concerns.

Administrative Support: Handle daily administrative tasks like email management, scheduling, document filing, and data entry. Ensure smooth communication between the company and clients.Layout Design: Assist with the visual design of digital content, including websites, marketing materials, and presentation decks, ensuring that all layouts align with brand standards.UI/UX Designer: Create wireframes, mockups, and interactive prototypes to visualize design concepts and user flows, while developing visually appealing UI designs that align with brand guidelines. Collaborate with cross-functional teams, including developers and product managers, to ensure seamless implementation, and conduct user research and usability testing to gather insights and understand user needs and behaviors.App Store Optimization (ASO): Optimize the company’s apps for visibility and performance on app stores. This includes keyword research, crafting compelling app descriptions, managing reviews, and monitoring analytics for improvement.Marketing Support: Assist in managing social media content, updating websites, running marketing campaigns, and ensuring strong SEO performance.Customer Support: Handle client communications, address queries, and ensure customer satisfaction through personalized support.Research & Reporting: Conduct market research, compile findings, and create comprehensive reports that aid in decision-making and strategic planning.Buildbox Game Creation: Design and create mobile games using Buildbox, incorporating interactive elements, visual assets, and user-friendly gameplay experiences.

Provide technical assistance and troubleshooting support to customers via phone, email, and chat.Diagnose, research, and resolve software, hardware, and networking issues.Escalate complex problems to higher-tier support or development teams when necessary.Document and track customer interactions, problems, and solutions in a CRM system.Assist customers with setup, configuration, and usage of company products and services.Collaborate with other departments, such as product or engineering teams, to address recurring issues.Follow up with customers to ensure their problems are fully resolved and they are satisfied.

• Acts as officer in-charge. Handles 3 shops strategically located within Abu Dhabi Airport.• Monitors individual monthly targets for agents. Ensures that the shops will hit the monthly target by discussing ways to improve sales with the managers.• Expert in handling eight different computer applications for company’s Customer Relationship Management, Business Support and Control System, Point of Sale and Retail Management System, Logistics and different databases for day to day operations, tracking of sales and stocks.• Ensures that the 3 shops have sufficient stocks and supplies. Requests stocks and supplies from the back office. Handles movement of goods like accepting deliveries and shop to shop transfers using the company’s logistics software.• Logs trouble tickets to IT service desk for system issues affecting the shops’ day to day transactions. Provides solutions for issues that can be resolved.• Supervises end-of-day closing for the shop. Handles the daily finance report and banking.• Supervises the shop’s daily shift handovers, ensuring that cash and goods are free from discrepancies.• Handles customer complaints. Coordinates with the departments responsible to resolve the issue. • Creates weekly schedule for the staffs. Ensures that agents are properly distributed for each shop considering experience, abilities and language.• Handles all administrative and technical aspects of the sale like completing customer contracts, explaining product details and activation of the services.

• Assists team manager with officer duties.• Handles call escalations.• Does weekly coaching with Level 1 Technical Support Professionals ensuring that they meet and exceed weekly / monthly key performance indicators.• Trains new agents about product specifications and call handling.• Provides technical support and pre-sales information for end users of Kyocera and Sanyo mobile phones, Kyocera Wireless mobile routers and PC cards.• Documents all calls with detailed information using Oracle database.• Assists end users with warranty concerns.• Upsell and process sales for Kyocera Wireless Accessory Store.

• Maintenance of more than 80 computers, including hardware and software installation, security and troubleshooting.• Installation, configuration and support of LAN.• On-site and remote support to different school branches with networking, operating system, hardware and software problems.• Weekly inspection of personal computer equipment, installs hardware and peripheral components such as monitors, keyboards, printers and disk drives• Ensures all personal computers and peripherals are working and replace defective components.• Installed LAN for a new computer laboratory for DynEd, an interactive multimedia software, which specializes in computer-assisted English language learning.