Marvin De Leon work email
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Marvin De Leon personal email
A professional client relationship building approach and an in-depth background in Information Technology allows me to play a critical role in catapulting organizations as industry leaders.I have an extensive and solid background working with customer driven companies specializing in delivering enterprise level solutions. I offer the experience of having worked in functional areas such as Management, Business Development, Operations, Client Services, Technical Support and Revenue Management. My efforts yield positive results in new business, customer retention and upsell of products and services, ultimately meeting and exceeding company initiatives.
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Sr. Billing SpecialistSymantec Sep 2011 - Mar 2013San Jose, California, UsSecurity and storage giant Symantec acquired LiveOffice as part of its strategy to extend its information governance unit to the cloud, allowing their clients the options of on-premise, cloud or a hybrid archiving solution. As a subject matter expert, I played a key role in facilitating the acquisition process of LiveOffice by consolidating the former billing functions under Symantec’s umbrella. Key Accomplishments: • Designed scalable strategies to streamline sales and billing operations • Reduced 23% of inbound traffic by deploying virtual help desk system -
Contact Center SupervisorLiveoffice May 2010 - Sep 2011Torrance, Ca, UsManaged a 24/7 Technical Contact Center in a SaaS environment utilizing Cisco IVR system and SalesForce.com for case response/documentation, while focusing on maintaining and improving metrics. Key Accomplishments: • Designed succession development process with emphasis on business continuity • Improved client satisfaction metrics up to 92% -
Technical Account ManagerLiveoffice Oct 2007 - May 2010Torrance, Ca, UsManaged relationships from a key client base that produced an annual revenue of approximately $5.2M with emphasis on identifying upsell opportunities and resolved escalated matters effectively.Key Accomplishments: • Developed effective crisis management and escalation channels • Leveraged solid business relationships to determine custom solutions
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Websites Account ManagerLiveoffice Nov 2006 - Oct 2007Torrance, Ca, UsManaged up to 800 website accounts in the financial sector with a focus on improving end user experience, augment online traffic, and generate higher revenue for clients. Key Accomplishments: • Implemented vision of optimizing products to maximize business value • Converted template based websites to custom professional solutions for clients
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Technical Support RepresentativeLiveoffice Jul 2006 - Oct 2006Torrance, Ca, UsManaged high call volume while providing technical assistance with messaging servers and end-user messaging clients. Documented case resolution to customers’ satisfaction.Key Accomplishments: • Created client communication templates for repetitive issues • Conducted weekly training as part of onboarding new clients
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Technical Sales ManagerInfinology Corporation Nov 2004 - May 2006Managed assigned sales budget creating a positive corporate image and a smooth fiscal operation. Developed a business plan and sales strategy for a team of sales executives.Key Accomplishments: • Effective forecasting and planning for continued revenue stream • Established actionable plans to penetrate new markets
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Enterprise Sales ExecutiveInfinology Corporation Jan 2004 - Nov 2004Clearly communicated value proposition by applying a consultative and diagnostic sales approach when prospecting small to medium sized businesses for Dedicated Servers and Co-Location Services.Key Accomplishments: • Drove customer engagement through sound quality presentations • Delivered profitable new business revenue growth quarter over quarter
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Inside Sales RepresentativeInfinology Corporation Feb 2003 - Jan 2004Drove sales efforts for webhosting plans through targeted campaigns and extensive follow up.Key Accomplishments: • Played active role in improving profit margins through cross-selling of services • Amplified customer based by 35% through implementation of referral program
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Data Entry ClerkMike Mendelson & Associates Aug 2002 - Jan 2003Accurately input and audit orders via AS/400 platform (IBM) for a jewelry manufacturer.Key Accomplishments: • Processed over 4,500 customer orders per month • Compiled weekly reports on outstanding invoices for the collections department
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Customer Service RepresentativeDearden'S Furniture Jun 2001 - Jul 2002Resolved service and product disputes through effective conflict resolution techniques.Key Accomplishments: • Streamlined operations by introducing dedicated complaint channels • Attained highest service rating level via customer feedback system
Marvin De Leon Skills
Marvin De Leon Education Details
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Santa Monica CollegeComputer Information Systems -
Verbum Dei High SchoolGeneral Studies
Frequently Asked Questions about Marvin De Leon
What is Marvin De Leon's role at the current company?
Marvin De Leon's current role is Experienced I.T. Solutions Leader that Strategically Cultivates High Performance Teams to Align with Corporate Vision.
What is Marvin De Leon's email address?
Marvin De Leon's email address is ma****@****eon.com
What schools did Marvin De Leon attend?
Marvin De Leon attended Santa Monica College, Verbum Dei High School.
What are some of Marvin De Leon's interests?
Marvin De Leon has interest in Children, Education, Environment, Science And Technology, Animal Welfare, Health.
What skills is Marvin De Leon known for?
Marvin De Leon has skills like Cloud Computing, Saas, Enterprise Software, Storage, Technical Support, Salesforce.com, Email Hosting, Big Data, Managed Services, Solution Selling, Management, Leadership.
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