Marvin C. Dillard

Marvin C. Dillard Email and Phone Number

Executive Recruiter / Coach at Sheradon Enterprises & Associates, Inc., d/b/a Patrice & Associates, LLC
Marvin C. Dillard's Location
Englewood, New Jersey, United States, United States
Marvin C. Dillard's Contact Details
About Marvin C. Dillard

My name is Marvin Dillard, and I am an executive recruiter/coach, project manager, and a leader who loves cultivating leaders. I have well-honed analytic and troubleshooting skills, and a design thinking approach to problem-solving. I am on LinkedIn to build strong business relationships, to identify next generation leaders for high impact opportunities, and to engage highly motivated candidates for employment. Let's connect. BACKGROUNDPrior to executive recruiting and coaching, Marvin was a managed services IT consulting executive by trade with broad experience driving large-scale technology projects for Fortune-ranked multinational brands. Marvin led technical operations teams responsible for delivering on mission-critical business objectives. His background includes personnel management, comprehensive technology services, infrastructure management and client services delivery. As an executive in high-impact managed services IT consulting with over 20+ years of demonstrated client success, Marvin specialized in recovering “troubled” or “problem” accounts through close management of P&L, high-touch client engagement, and elevating team performance. Marvin provided large enterprise clients with a range of services from general client partnership and program management including P&L responsibility, to complex delivery and implementation of large outsourcing engagements, to thought leadership and consultative support, to proactively driving forward-thinking, competitive advantage.Over the course of his career, Marvin has been recognized as an innovative thinker who leverages out-of-the-box thinking to improve the effectiveness of technical teams in ever-changing environments. His passion for delivering high quality, end-to-end IT solutions set him apart from his peers. From strategy to implementation— leveraging a track record of planning, executing, and deploying complex initiatives— he was known for reducing costs through productivity improvements, automation, and process optimization.Energized by opportunities to push the envelope on developing the next generation of leaders, integrating new technology, offering both innovative and practical solutions— Marvin remains poised for new opportunities. Besides championing enterprise-level information security and IT risk and compliance practices, Marvin has been developing executive talent for high-performing teams.

Marvin C. Dillard's Current Company Details

Executive Recruiter / Coach at Sheradon Enterprises & Associates, Inc., d/b/a Patrice & Associates, LLC
Marvin C. Dillard Work Experience Details
  • Capgemini
    Principal & Service Delivery Director
    Capgemini Nov 2014 - Apr 2019
    Greater New York City Area
    ►Played instrumental role in leading strategic client engagements supporting infrastructure services management to deliver strategic business value. Drove management, planning and delivery of on-site IT management services at Capgemini. Managed 300+ team members on 20+ teams (Service Desk, Desktop, and Security Operations.►Overseeing global, 800-member delivery teams across CPG, manufacturing, and business services to provide key services while seeking opportunities to drive continuous improvements in ticket management, performance trends, and alignment to business metrics. Led staffing, hiring, terminations, performance appraisals and promotions.IBM GLOBAL SERVICES: Englewood Cliffs, NJ 1995‒2014Director & Application Services Leader (2011‒2014)►Led delivery of large outsourcing agreements for clients such as Marriott, UPS, United Airlines in the Travel & Transportation industry, managing $80+M annual revenue. ►Accountable for pipeline creation, opportunity identification, revenue generation, quality assurance and forecast management. Built relationships with senior client executives while earning a reputation as a trusted business adviser. Director & Account Executive-Distribution Sector: Chesterbrook, PA/ Camden, NJ (2008‒2012)►Planned and implemented management strategies to grow revenue. Maximized profitability through formulation of winning operational approaches. Led long-term strategic outsourcing engagement with key consumer products clients (AmerisourceBergen & Campbell's Soup); assigned to recover troubled project and restore client confidence. ►Managed clients' IT environment including applications support, infrastructure, and network--which enabled their transformation. Conceptualized and implemented strategies for growth of business opportunities and achieved consistent profitability through effective program management.
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  • Ibm Global Services
    Director Applications Services
    Ibm Global Services 2012 - 2014
    Englewood Cliffs, New Jersey
    Led the delivery of large outsourcing agreements for IBM clients in the Travel & Transportation industry, managing $80+M annual revenue. Accountable for pipeline creation, opportunity identification, and forecast management. Built relationships with senior client executives while earning a reputation as a trusted business adviser. Maintained a thorough understanding of the Travel & Transportation industry, including industry trends, industry business processes, industry financial measurements and performance indicators, and key client competitors in their industry.Projects & Accomplishments:• Significantly increased year-to-year sales to include additional clients and growth within existing accounts. Guided teams to effectively move work from clients into IBM’s global delivery model to meet stated client business objectives; led global organization of 1000+ resources.
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  • Ibm Global Services
    Director Senior Project Executive | Account Management
    Ibm Global Services 2008 - 2012
    Greater Philadelphia Area
    Planned and implemented revenue management strategies to register growth in revenues. Maximized profitability through formulation of winning operational strategies. Led long-term strategic outsourcing engagements with a key consumer products clients; assigned to recover troubled project and restore client confidence. Conceptualized and implemented strategies for growth of business opportunities and achieved consistent profitability and bottom-line profitability through effective program management. Led the IBM team to focus on meeting the contractual requirements, and further to drive to achieve client’s business needs. Managed client’s IT environment including applications support, infrastructure, and network -- which enabled their transformation.Projects & Accomplishments:• Made significant improvements in the morale of the global IBM teams through open communications including all hands calls, monthly managers’ meetings, and a monthly memo. Resolved outstanding contract issues, and implemented improvements in request for service cycle time.
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  • Ibm Global Services
    Director Senior Delivery Project Executive | Account Management
    Ibm Global Services 2006 - 2008
    Greater Philadelphia Area
    Successfully managed the entire IT organizational structure and provided leadership in driving organization wide technology initiatives, overall project management, project planning, budgeting, resources deployment & utilization, monitoring & reporting, risk identification & mitigation, software development, quality assurance, and customer support for all business operating units within the client. Developed robust IT strategies for overall functioning of the organization, roles, defined best practices, produced procedures, enhanced support levels, and restored amity amidst the IT/IS staff and the rest of the company. Projects & Accomplishments:• Assumed leadership of a troubled account and drove improvements in all areas including financial objectives, services delivery, business controls and especially client satisfaction. Improved overall relations with the client by implementing clear objective setting and resolving a key client issue of deploying new resource management process.
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  • Ibm Global Services
    Delivery Project Executive | Portfolio Management
    Ibm Global Services 2004 - 2006
    Piscataway, New Jersey
    Entrusted with the responsibility to manage and lead the overall Delivery for all Customer Facing Applications for projects in key retail and pharmaceutical space supporting all aspects of the clients’ businesses including finance, supply & logistics, merchandising, and store systems. Accountable for ensuring seamless services to the customer with minimal manual effort and enhanced efficiency. Created additional opportunities within the accounts leading to revenue growth. Projects & Accomplishments:• Executed key changes in account management resulting in improvements in client satisfaction; participated in the creation of solutions to meet client’s business needs and presenting realistic views of how IBM could assume and improve the client’s development environment.
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  • Ibm Global Services
    Delivery Project Executive | Portfolio Management
    Ibm Global Services 1999 - 2004
    Middletown, New Jersey
    Managed an application development organization of over 250 individuals supporting maintenance systems for a large, multi-billion dollar telecommunications customer; with development centers in New Jersey, Virginia, Florida and Bangalore, India. Established and maintained personal and organizational credibility with the customer through deep knowledge, effective communications and solid delivery.Projects & Accomplishments:• Executed transition of workload for 300+ resources supporting the development of certain applications to an offshore, remote IBM development center in India in order to contain delivery costs while improving services and quality. Team was recognized for their exceptional performance, and results-orientation that focused on customer satisfaction and expense reduction.
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  • Ibm
    Delivery Leader
    Ibm 1999 - 2001

Marvin C. Dillard Skills

Program Management It Strategy Management Leadership Pmp Business Process Improvement Integration Strategy Project Management Sdlc Business Analysis Process Improvement Business Intelligence Pmo Change Management Strategic Planning Vendor Management Global Delivery Team Building Project Portfolio Management Team Leadership Software Project Management Service Delivery Requirements Analysis It Service Management Project Management Office Software Development Life Cycle It Management Managed Services Cross Functional Team Leadership Coaching It Outsourcing Business Requirements Account Management Xml Outsourcing Distributed Delivery Expertise P&l Management P&l Accountability P&l Ownership Cross Functional Team Building Building World Class Teams Applications Development Management Application Lifecycle Management Team Management Situational Leadership Service Level Management Service Level Agreements Software Implementation It Infrastructure Management

Marvin C. Dillard Education Details

Frequently Asked Questions about Marvin C. Dillard

What is Marvin C. Dillard's role at the current company?

Marvin C. Dillard's current role is Executive Recruiter / Coach at Sheradon Enterprises & Associates, Inc., d/b/a Patrice & Associates, LLC.

What is Marvin C. Dillard's email address?

Marvin C. Dillard's email address is ma****@****ail.com

What is Marvin C. Dillard's direct phone number?

Marvin C. Dillard's direct phone number is +120122*****

What schools did Marvin C. Dillard attend?

Marvin C. Dillard attended Virginia Commonwealth University.

What are some of Marvin C. Dillard's interests?

Marvin C. Dillard has interest in Team Building, Gap Analysis, Public Speaking, Release Management, Project Lifecycle Management, Sdlc, Pmo, Strategic Management, Employee Engagement, Process Design And Mapping.

What skills is Marvin C. Dillard known for?

Marvin C. Dillard has skills like Program Management, It Strategy, Management, Leadership, Pmp, Business Process Improvement, Integration, Strategy, Project Management, Sdlc, Business Analysis, Process Improvement.

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