Marvin Miller Email and Phone Number

- Developed internal knowledge portals (via Google Sites)- Wrote and edited numerous knowledge documents- Improved workflows for various departments within my assigned workgroup

• Consulted on policy and procedure documents for Information Security division.• Created templates and tracking spreadsheets.• Revised and updated existing documentation.

• Audited work completed by writers ensuring certification checks can be passed.• Evaluated procedures and processes within Auto Change Business Documentation group for improvements.• Quality assurance checks for writers and publishers.• Researched information for business documentation.• Wrote and published documentation for Auto Change Business Documentation group.

• Developed and maintained training matrices, shooting scripts, and other documents for training.• Edited procedures for Operations and Quality departments for MS Directional.• Created process flows for Operations, Quality, Sales, and Planning for MPact Motors and GOTEC.• Analyzed processes and suggest changes, training opportunities, and management

-Develop online courses including safety, computer security, and FCPA compliance courses-Primary administrator for Cornerstone LMS, duties include developing reporting tools, security access, and curricula creation.-Instructor led training in various topics including Cornerstone for Management training, -Write and edit newsletters for Quality and Training departments-Active member of company Safety Committee

-Wrote and edited policy and procedure documents for Quality department-Assisted with company audits for AS9100 certification

-Wrote and edited procedural documentation for preservation of oil and gas machinery-Photographed machinery for documentation-Maintained spreadsheets for tracking of documentation and machinery

-Worked with lines of business, usually Bankruptcy department, to find most efficient procedures-Lead team effort to convert documentation from one system to another

-Responsible for writing documentation for the consolidated Air Force Enterprise Service Desk (ESD)-Plan documentation outlining ESD technician roles and duties.-Create FAQs for technician roles.-Coordinate documentation reviews for Procedures team

Writing and Editing• Edited documentation for popular 3D animation software, LightWave 3D. Documentation included a user manual set of three books about 400-500 pages each in length, “What’s New” guides, ReadMe’s, tutorials, marketing copy and other writing tasks as assigned.• Created offline help system using Robohelp for animation software. • Wrote new documentation for software as it was being developed.• Gathered screenshots of software for new features and interface changes to older features.Software Testing• Tested all new software features as developers released them and reported the results.• Created bug reports using proprietary (Bugbot) and commercial (Fogbugz) bug tracking software.• Tracked documentation bugs and resolved them in order of assigned priority.Education & Training Services• Trained employees on new software before it would be released to the public.• Demonstrated software at industry conventions (SIGGRAPH, Project: A-Kon, American Institute of Architects).Customer Service• Resolved issues on company discussion forum as a forum moderator.• Fielded customer questions and complaints about company products by e-mail or phone.• Provided great customer and guest experiences.

* Analyzed customer software and hardware issues and finding solutions for video editing and 3D animation software using phone, email, and web forums* Communicated with development staff for higher level issues* Beta tested software, writing reports about possible bugs* Technical read manuals

* Fielded customer questions and complaints about company products* Created license keys for software

Helped guests plan visits to the Walt Disney World ResortSold various ticket mediaCrowd control during Magic Kingdom parades