Directed component food service operations including financial office functions, human resource functions, marketing, and sales.

Directed component food service operations including financial office functions, human resource functions, marketing, and sales for the Flight Academy, Integrated Operations Enter and Southern Reservations Office.

Responsible for providing leadership, support and consultative services to develop, enhance new and existing programs, and tools for ARAMARK Education Sector focusing on K-12. Provide national support to individual regions and accounts in the implementation and improvement of systems, standards, and processes to ensure consistency of ARAMARK’s operating capability from one facility to the next. • Drive ongoing efficiencies in Food Safety, Food Management and Labor Management. • Establish common operating standards/processes for the Enterprise. • Develop and share standards & best practices • Metrics & measurements monitored and refined • Weekly reporting to Regional Leadership and Disrtict Managers • Field technical support • Conduct Field Trainings with Front Line Managers and Front Line Associates

• Managed growth of a top ranked institution, while improving bottom line results for ARAMARK by increasing EBIT by 16.1% over prior year• Improved cost per meal through effective food and menu mix re-engineering by .07 cents over PY.• Managed 13+ restaurant/Board plan locations totaling $11.5M in annual sales.• Increased National Brand compliance by 100%

Notable Projects:Instrumental in implementation of NPO’s for costs savings and increase in partnerships in the Sports and Entertainment portion of account.Southwest Region committee member for Safety and Sanitation Task Force.Southwest Region Food Productivity ChampionResponsible for ensuring District compliance of ServSafe Certification. Instrumental in the redesign of the web page to better align with and meet the needs of this generation’s students.Oversaw and supported the introduction of a student leader based information team for orientation.Built successful relationships with Student Government, Housing, Residential Hall Association, Athletic Department and Administration.Duties and accomplishments include: Increased annual revenue from $9.5M to $11M. Expert in Brand Retail including national brands such as Burger King, Starbucks, Panda Express, Einstein Brother Bagels, Freshens, Java City and Chick-fil-a. Responsible for financial results of all units, including revenue, labor, food costs and variable costs. Created and monitored marketing strategy with marketing department and Regional Marketing Director to ensure continued growth. Direct oversight of 12 managers, 100 full-time employees and over 270 total employees.  Developed and Promoted internal ARAMARK talent and student employees through coaching and motivating; instrumental in promoting 1 manager to other position. Responsible for customer relations with client, ensuring compliance with current contract between client and company. Analyzed all retail operations and strategically changed one underperforming location to a regionally supported brand and brought breakfast to Chick-fil-A which was a client initiative for two years. Strategically reorganized the management team to better align with the growth of the campus by adding on-site marketing coordinator and Residential Dining Director. Expert in financial forecasting and planning utilizing InSight program.

Notable Projects:Created, negotiated, and implemented a new 20-year contract with University, a corporate first, worth a projected $413M in revenue.Instrumental in the design, development and opening of new highly visible and successful operations for meal plans and retail locations.Southern Region Labor Co-Champion to reduce labor costs in over 4 states and 56 Universities and colleges.Leader of the ARAMARK Central Florida Star team – a community service team bringing together all lines of service to create a lasting relationship with local communities.Built successful relationships with Student Government, Housing, Student Union and Administration.Duties and accomplishments include: Increased annual revenue from $6.9M to $13M. Increased voluntary meal plan sales from 2,500 to more than 3,200; multi-unit points of service from 9 to 13 locations. Managed $5M of construction projects as part of $7.5M investment. Direct oversight of 18 managers, 140 full-time employees and over 300 total employees.  Developed and Promoted internal ARAMARK talent and student employees through coaching and motivating; instrumental in promoting 11 managers to other positions. Improved relationships between Business Services and Student Union; resulted in placement Burger King inside the Union. Awards and Recognition: T.H.R.I.V.E. award for Innovation for the successful placement of new retail locations, contract extension and operations excellence (2007) ARAMARK Central Florida STAR Team Excellence Award for Retention of UCF for 20 years (2007) Dedicated Services and Contributions to UCF Student Government (2004/2005 and 2007/2008) Hurricane Task Force outstanding contributor towards the safety and security of the UCF community (2004)

Notable Projects & AccomplishmentsIncreased annual revenue from $500 to $700k Consistently exceeded forecasted sales and revenues. Successfully retained client through one re-bid and one renewal for a total of 10 years.  Duties include: purchasing/inventory control, sanitation, staff hiring/supervision, budgets, quality improvement/control and coordination of catering and special events. Provided District support with trainings and opening other accounts. Certified ServSafe Sanitation Trainer and of Intervention Procedures by Servers of Alcohol (T.I.P.S.) Awards and Recognition: ARAMARK Top Line Champion (1997-2001) ARAMARK Operations Champion (1997-2000) Generous contribution to Orchard Villa Elementary (1998) Trainings and Certifications: ARAMARK Trainings; 8-steps Phase I and II, Operations Management (OMT), Scan Plus 2000, Catering Resource Workshop, Labor Management Training (LMT), and Pathways to Leadership Coach (1998 – 2001) National Restaurant Association certified ServSafe Trainer (2000)

HMS 222 - Public Health and Safety Management - 2 credit hours. Concepts of public health issues, sanitation procedures and safety management in the hospitality industry; ethical responsibility of the administrator; economic aspects of providing health and safe services and work environments.HMS 480 - Hospitality Administration - Utilization of principles and components of the industry in effective administration. Coordination of resources in establishing policy, supervision and management, and decision-making in the delivery of hospitality services.