WordPress and Web Hosting
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Customer Success SpecialistPremio Dec 2022 - Present -
Second Level Technical Support RepresentativeIonos Jul 2017 - Dec 2022Cebu, Central Visayas, Philippines- Resolve escalated cases from Level 1 teammates- Conduct coaching as continues improvement and learnings- Communicate with backend team to resolve tickets- Assist teammates in handling website and email migration- Process website and email backup requests- Reproduce and isolate website problems to identify the root cause- Handle email setup and configurations (IMAP, Exchange, Outlook Web App)- Taking care of domain registration and processes- Expert in WordPress, part of daily customer support- Web Hosting account administration- Install Plesk and settings configuration- Advanced knowledge in SSH usage and WordPress CLI commands- Report innacuracy in Knowledge-based articles -
Information Technology Support SpecialistVenus Pawnshop Inc. Mar 2014 - Jun 2017
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Customer Account RepresentativeOdesk 2012 - 2014
Marvin Laag Education Details
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Father Saturnino Urios UniversityInformation Technology
Frequently Asked Questions about Marvin Laag
What company does Marvin Laag work for?
Marvin Laag works for Premio
What is Marvin Laag's role at the current company?
Marvin Laag's current role is Customer Success Specialist.
What schools did Marvin Laag attend?
Marvin Laag attended Father Saturnino Urios University.
Who are Marvin Laag's colleagues?
Marvin Laag's colleagues are Delci Santos Vasconcellos, Nimisha Ashok, Gazman Scharky, Emine Alici, Oluwaseun Sekoni, Guerra Reis, Wynliah Tenebroso.
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