Marvin Tomas Email & Phone Number

Las Vegas, Nevada, United States

In my role, I promptly addressed client issues with Agilysys software through various channels, prioritizing tasks based on urgency. I meticulously documented interactions and collaborated with cross-functional teams to resolve complex issues efficiently. Additionally, I conducted thorough testing of software updates and provided training to clients. Continuously seeking process improvements, I ensured seamless operations for our clients.

Las Vegas, Nevada Area

• Handle first level of Helpdesk calls up 300+ users• Create/manage/assign tickets to designated technicians• Provide solution to software, hardware, and system problems by researching problems and questions,diagnosing, troubleshooting, and applying available information and resources• Escalate end-users’ issues by via remote monitoring and management software (AutomateConnectWise, Datto RMM)• Schedule onsite appointments between business/resident/ customers.•… Show more • Handle first level of Helpdesk calls up 300+ users• Create/manage/assign tickets to designated technicians• Provide solution to software, hardware, and system problems by researching problems and questions,diagnosing, troubleshooting, and applying available information and resources• Escalate end-users’ issues by via remote monitoring and management software (AutomateConnectWise, Datto RMM)• Schedule onsite appointments between business/resident/ customers.• Configure/Deployment of VoIP phones (FreedomVoice, Pulsar360, Vonage)• Dealt with outside vendors on behalf clients software, printers (Kyocera, Konica Minolta) Show less

Las Vegas, Nevada

• Handle first level support from external UPS customers by creating tickets regarding issues via webshipping and MyChoice enrollments and configurations for incoming shipments.• Installing and Troubleshooting of software UPS Worldship product and assist customer on technical matter with thermal printers malfunctions.• Schedule field technicians for onsite assistance and deployments of thermal printers or workstation with Worldship

Las Vegas, Nevada

• Provide customer service to Cox Business Internet customers and/or hotel guest of Hospitality Network• Login to various hotel IP servers to access and distribute Wi-Fi services to hotel guests• Creates remedy tickets to dispatch and/or back offices, Scheduling Work orders for maintenance technicians to business companies• Troubleshoot and diagnose potential issues related to Cox equipment with change/update configurations and resetting equipment

Las Vegas, Nevada

• Worked closely with IT Director with managing Pain management environment• Manage computers updates and diagnose potential issues software and hardware with end-users• Create/Manage key card security system between new and existing employees

Associate’S Degree, Computers & Networking

Activities and Societies: SLT (Student Leadership Team)

Computer & Networking

A/C & Refridgeration

Liberal Arts And Sciences/Liberal Studies

Education record