Marvin Lodriga Email & Phone Number

Texas, United States

• Maintained a positive attitude and demonstrated a strong work ethic, even during high-stress situations
• Communicate with customers via phone, email and chat to resolve issues and answer questions.
• Meet and exceed all performance and quality metrics set by the company.
• Document all customer interactions in the system to ensure accurate records are maintained.
• Provide feedback to management on customer concerns and trends.

3rd Floor Quickloan Building Baranggay 9 Quezon Avenue Lucena City

• Handled a high volume of inbound and outbound calls, emails, and chats, averaging 80-100 calls per day, while maintaining a high level of customer satisfaction.
• Assisted customers with billing inquiries, technical support, and product information and resolved their issues in a timely and efficient manner.
• Escalated complex issues to the appropriate department and followed up with customers to ensure resolution and satisfaction.
• Consistently met and exceeded individual and team performance metrics, including call quality, attendance, and sales targets.
• Conducted customer satisfaction surveys and provided feedback to management on areas for improvement