• Maintained a positive attitude and demonstrated a strong work ethic, even during high-stress situations• Communicate with customers via phone, email and chat to resolve issues and answer questions.• Meet and exceed all performance and quality metrics set by the company.• Document all customer interactions in the system to ensure accurate records are maintained.• Provide feedback to management on customer concerns and trends.

• Handled a high volume of inbound and outbound calls, emails, and chats, averaging 80-100 calls per day, while maintaining a high level of customer satisfaction.• Assisted customers with billing inquiries, technical support, and product information and resolved their issues in a timely and efficient manner.• Escalated complex issues to the appropriate department and followed up with customers to ensure resolution and satisfaction.• Consistently met and exceeded individual and team performance metrics, including call quality, attendance, and sales targets.• Conducted customer satisfaction surveys and provided feedback to management on areas for improvement