Marvin Lodriga

Marvin Lodriga Email and Phone Number

Customer Service Representative at Inmate call solutions @
Marvin Lodriga's Location
Philippines, Philippines
About Marvin Lodriga

Marvin Lodriga is a Customer Service Representative at Inmate call solutions at Inmate call solutions. They is proficient in English.

Marvin Lodriga's Current Company Details
Inmate call solutions

Inmate Call Solutions

Customer Service Representative at Inmate call solutions
Marvin Lodriga Work Experience Details
  • Inmate Call Solutions
    Customer Service Representative
    Inmate Call Solutions Mar 2017 - Present
    Texas, United States
    • Maintained a positive attitude and demonstrated a strong work ethic, even during high-stress situations• Communicate with customers via phone, email and chat to resolve issues and answer questions.• Meet and exceed all performance and quality metrics set by the company.• Document all customer interactions in the system to ensure accurate records are maintained.• Provide feedback to management on customer concerns and trends.
  • Winnet Business Solutions Inc
    Customer Service Representative
    Winnet Business Solutions Inc May 2012 - Jun 2015
    3Rd Floor Quickloan Building Baranggay 9 Quezon Avenue Lucena City
    • Handled a high volume of inbound and outbound calls, emails, and chats, averaging 80-100 calls per day, while maintaining a high level of customer satisfaction.• Assisted customers with billing inquiries, technical support, and product information and resolved their issues in a timely and efficient manner.• Escalated complex issues to the appropriate department and followed up with customers to ensure resolution and satisfaction.• Consistently met and exceeded individual and team performance metrics, including call quality, attendance, and sales targets.• Conducted customer satisfaction surveys and provided feedback to management on areas for improvement
  • Business Processing And Outsourcing
    Customer Service Representative
    Business Processing And Outsourcing May 2010 - Jun 2015

Marvin Lodriga Education Details

  • Sti College Lucena
    Sti College Lucena
    Bachelor Of Science In Computer Science

Frequently Asked Questions about Marvin Lodriga

What company does Marvin Lodriga work for?

Marvin Lodriga works for Inmate Call Solutions

What is Marvin Lodriga's role at the current company?

Marvin Lodriga's current role is Customer Service Representative at Inmate call solutions.

What schools did Marvin Lodriga attend?

Marvin Lodriga attended Sti College Lucena.

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