Marvin Macanas Email & Phone Number

Redhill, England, United Kingdom

Croydon, England, United Kingdom

• Implemented FCA (Financial Conduct Authority)
• Using Drive to upload all the sales
• SAF (Specialist Automotive Finance) Certificate
• Maintain a list of new/existing customers and occasionally communicate with them to discuss business opportunities
• Identify current product prices, competing for products and new techniques of merchandising
• Develop and implement strategies to enhance sales efficiency and increase generated revenue

Croydon, England, United Kingdom

• Implemented FCA (Financial Conduct Authority)
• Using Pinnacle Pinewood DMS to upload all the sales
• SAF (Specialist Automotive Finance) Certificate
• Maintain a list of new/existing customers and occasionally communicate with them to discuss business opportunities
• Identify current product prices, competing for products and new techniques of merchandising
• Develop and implement strategies to enhance sales efficiency and increase generated revenue

Croydon, England, United Kingdom

• Contact clients with interest in procuring automobiles to offer them sales deals
• Maintain a list of new/existing customers and occasionally communicate with them to discuss business opportunities
• Identify current product prices, competing for products and new techniques of merchandising
• Develop and implement strategies to enhance sales efficiency and increase generated revenue
• Interact with customers to identify their requirements and assist them in selecting a car that meets their specifications
• Oversee the processing of client orders to ensure timely delivery of purchased units

Croydon, England, United Kingdom

• Implemented FCA (Financial Conduct Authority)
• Using Pinnacle Pinewood DMS to upload all the sales
• SAF (Specialist Automotive Finance) Certificate
• Maintain a list of new/existing customers and occasionally communicate with them to discuss business opportunities
• Identify current product prices, competing for products and new techniques of merchandising
• Develop and implement strategies to enhance sales efficiency and increase generated revenue

Croydon, England, United Kingdom

• Take inbound and outbound phone calls for customers in the UK regarding their home utility bills.
• Meet and exceed minimum sales and behavioural KPIs.
• Ensure quality and compliance standards are met.
• Demonstrate and enforce company standards and brand values.
• Providing real value to the UK consumer by offering a free help service.
• Helping customers save money on their Utilities by offering them the best deal.

Croydon, England, United Kingdom

• Gather and process information to support the effective assessment of claims where referral is required
• Provide the highest level of customer service by developing customer care skills alongside agreed technical guidelines, thus ensuring that communication is of the highest standard at all times.
• Liaising with Claims Team where appropriate, in particular, where claims are above or have the potential to go above, own authority limits.
• Maintaining accurate claims data across our various claims management systems and ensuring that all claims documents are appropriately filed in the document management system.
• Set up, administer and manage a case diary and appropriate follow-up on all claims.
• Identify any potentially fraudulent areas of the claim

Gatwick Airport

• Assured and adhered to safety and compliance protocols. Monitored material handling requirements were followed.
• Trained Ramp Agents on ramp equipment and operations, safety procedures, cargo/material handling, and aircraft weigh and balance.
• Established shift assignments to full-time/part-time employees.
• Reported and resolved functional and mechanical discrepancies on ground support equipment. Produced and submitted detailed reports for management.
• Implemented FAA/TSA/OSHA safety guidelines and supervised Aircraft de-ice program.
• Managed agents, monitored staff performance, and increased productivity.

Gatwick & Heathrow

• Lifted, loaded/offloaded, and transported baggage, mail, and cargo from aircraft to airport.
• Executed timely connections by guiding aircraft to and from gate positions.
• Operated ground equipment, including cargo carts, tugs, service trucks, and belt loaders.
• Protected baggage and other equipment from damage, loss, and weather conditions.
• Maintained accurate records to ensure correct routing of baggage.
• Liaised with Managers and Lead Agents on managing daily schedules.

Sutton, United Kingdom

• Attended to physical, emotional, cultural, and social needs for clients utilising person-focused approach.
• Observed and promoted client independence, dignity, privacy, fulfilment, and other rights.
• Supported colleagues with completing duties, provided input into client care plans, and assisted clients in washing and maintaining good personal hygiene.
• Prepared food/drinks for clients, consistently monitoring preferences and nutritional needs Adhered to regulatory and statutory obligations and Care Hand policies.
• Maintained detailed records of care and medication support.
• Protected confidentiality of client information and recognised signs of abuse.

Knightsbridge & Victoria

• Maintained spa cleanliness and pleasant experience for customers, spa attendants.
• Assisted Massage Therapists prepare for sessions and replenish supplies, including bathrobes and linens.
• Monitored inventory with steady supply of blankets, massage oils, and other materials.
• Created logs and assisted with supply procurement and checked for equipment repairs.
• Greeted and welcomed customers upon arrival, resolved complaints, and directed clients towards amenities.
• Recommended products based on client history or needs.

Teddington, Greater London, United Kingdom

• Maintained fast-paced services during rush times.
• Took orders from customers and input selections into computer systems.
• Assembled orders on trays or in bags.
• Processed large orders for events. Cashed up after each shift.
• Cleaned work station before, during, and after shifts.
• Resolve customer complaints and implemented key customer service strategies.

Earl's Court Exhibition Centre

• Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Circulate among visitors, patrons, and employees to preserve order and protect property. (Temporary)

Wimbledon, London

• Operated cash register, prepared meals, and assisted customers through ordering process.
• Provided excellent customer service ensuring customers received efficient services.
• Promoted clean and well-maintained environment for customers to enjoy meals.
• Communicated with team members and management in developing improved services.
• Maintained high standards of food quality by monitoring food safety and providing efficient customer service.

High School Diploma, Tourism And Travel Services Management

Travel & Tourism

Gcse, General Studies

Activities and Societies: Basketball, Tennis