Marvin Mitchell Email and Phone Number
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Marvin Mitchell is an award-winning digital strategist, versed in customer engagement, product management, and technical leadership with over 20 years of experience. Marvin’s unique mix of technical, product, and strategy experience, has driven digital success stories at large international media, technology, and commerce enterprises Marvin provides simple, data-driven, solutions totoday’s complex digital problems, helping organizations craft unique strategies for success. He is experienced driving profit increases, optimized time to market, and value stream efficienciesKEY COMPETENCIES:* Emotional Intelligence. * Organizational Strategy * Program Management* Product Management * Monetization, P&L * Digital Video Distribution* Technology Leadership * Design Thinking * Analytical Problem Solving* Agile Methodologies * E-Commerce * Team leadership and recruitment SELECTED ACCOMPLISHMENTS* 17+ years of customer-facing experience, interfacing with executives and driving international customer transformation programs.* 12+ years leading multi-national, geographically dispersed teams; recruiting, onboarding, mentoring, coaching and driving results around the voice of the customer/user.* 9+ years of experience acting as trusted customer advocate, synthesizing desired business outcomes into product roadmap features, platform requirements, and real-world results.* 8+ years as an engineer and developer with advanced skills in programming, and platform architecture.* Experience navigating matrixed complex multifunctional organizational structures, developing technology programs, defining milestones, and on-time delivery within the IT / Media / e-Commerce industries.* Experience leading engineering, infrastructure, ad operations, video and broadcast operations, product operations teams, data teams to develop comprehensive revenue producing end-to-end digital programs* Received leadership and excellence awards and accreditations from corporate and industry parties: These include Harvard Business School, The Interactive Media Council, and Ad Age Magazine's digital vanguard Award. * Recruited, managed, and lead global, geographically distributed teams to develop record-breaking digital executions and experiencesCORE VALUES:* Radical Ownership* Data Driven Results* Diligence and Innovation* Empathy and Collaboration, psychological safety* Strategic Insight and Analysis
Broadcom Software
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Customer Success Manager, Client Services ConsultancyBroadcom Software Nov 2023 - PresentPalo Alto, California, UsAs a result of the successful acquisition of VMware by Broadcom in Nov 2023, I've had a change of title, badge, and, sadly, some very talented and highly esteemed colleagues. The same exciting mission of increasing business agility by accelerating application development, delivery, and management continues. Still doing the right thing, doing what works, and still being kind.
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Advisory Engagement Director, Customer Success Manager, Digital Transformation; (Mambg) TanzuVmware Jan 2020 - PresentPalo Alto, Ca, Us(Acquired by Broadcom Nov 2023)• Engaging and supporting customer strategic outcomes, digital transformation, and operational excellence while managing cross-functional global account teams.• Driving the renewal, adoption and onboarding of digital transformation and Cloud operating programs at key organizations to help customers realize the business value.• Creating value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.• Catalyzing enterprise transformation through software. Driving customer success, program excellence, and strategic business outcomes.• Driving growth and renewal of business revenue through successful discovery and execution of key OKRs for customer success across industry standard and client agreed on KPIs• Creating a lasting and meaningful product impact amongst multiple lines of business in fortune 500 enterprises.• Helping to identify, generate, and facilitate additional revenue leveraging the sales team to close additional commercial opportunities.• Synthesizing disparate observations and data to provide an objective assessment of account health, and proactively take action to improve account health score as part of the renewal strategy.• Maintaining customer satisfaction by engaging the right VMware teams, removing roadblocks, and influencing product roadmaps in support of our existing customers.• Communicating and clarifying complex technological mechanisms and their impact on business success• Executing a "customer in" approach to enabling customer digital transformation of their product, offerings, and services resulting in increased increased revenue, higher customer satisfaction, lower costs, and increased time to market with percise data driven forcasting. -
Engagement DirectorPivotal Software, Inc. May 2019 - PresentSan Francisco, California, Us(Acquired by VMWare Jan 2020)• Form strategic relationships with key stakeholders to understand a customer’s business and develop strategic roadmaps that unlock revenue and realize the full value of multimillion-dollar program investment.• Identify, generate, and facilitate additional revenue leveraging the sales and technical solution architect team to close additional commercial opportunities.• Synthesize disparate observations and data to provide an objective assessment of account health, and proactively take action to improve account health score as part of the renewal star• Drive digital excellence and transformative innovation across a portfolio of accounts presenting the world's leading enterprises across a diverse range of industries such as international finance, government, and media• Craft strategies and execute on them to enable clients to overcome accumulated technical debt, inefficient processes, and skill gaps in order to deliver software innovation at a pace and scale • Provide on-site leadership and coverage at customer sites aligning programs to enterprise digital strategy.• Position Pivotal value proposition to customers in the context of an overall engagement strategy• Understand what customers value and what is needed for Pivotal to succeed in an account; assess, clarify, and help validate customer needs on an ongoing basis• Identify upcoming business opportunities and success criteria and clearly articulate milestones and execution plan• Facilitate cross-functional meetings (including developing agendas, facilitating discussion and tracking follow-up actions), between external customers & internal Pivotal teams• Manage a variety of internal relationships (e.g. account executives, executive sponsors, delivery teams, etc) and tactically orchestrate activities between groups to resolve issues and move portfolio programs forward -
Director, Brand Partnerships & Strategy, Digital & Emerging Technology / Digital EnterprisesNbcuniversal Media, Llc Jan 2018 - May 2019New York City, Ny, Us"Worked in Digital & Emerging Technology (DET) / Digital Enterprises group, a division of the company’s operations & technology group, responsible for developing the digital technology vision and strategy that enables our portfolio of networks and brands to dispel disruption and succeed in the ever-evolving digital marketplace"• Distilled industry trends and synthesized perspectives from internal subject matter experts into critical insights and objectives. Drafted transformation proposals worth over $15M in operational savings, with $4M incremental revenue.• Developed proposals and strategies for product coordination and improvement for procurement, ad-solutions teams, engineers, infrastructure, and executive leadership across 23+ business units. • Assessed opportunities for partnerships with external vendors and services to enhance product roadmap and consumer offering. Lead to over $5M in strategic opportunities. • Drove enhanced customer focus and revenue in the product areas of video, OTT, ads delivery, content intelligence/management, digital publishing, and user intelligence.• Influenced and aligned brand partners and central product teams to the enterprises' objectives and strategies.• Developed and executed on new opportunities and strategic partnerships• Researched, synthesized, and socialized trends in sectors, consumer behavior, competitors and current/future technology to identify emerging opportunities• Owned longer-term partnerships with existing brands and central lines of business.• Identified and lead changes in digital products, infrastructure, and operations across NBCU through partnership and influence• Collaborated with Digital Enterprise corporate partnership group in creating optimal partnership strategy with platforms as well as leveraging existing partnerships (Vox, Buzzfeed, Snapchat, Youtube etc) throughout the enterprise. -
Director Of Digital Engagement, Digital Products And Interactive MediaNbcuniversal Media, Llc May 2015 - Jan 2018New York City, Ny, Us"As Director of Digital Engagement, I acted as an internal liaison between the larger enterprise, the central product team, and the individual brand business units. In this role, I engaged with the SVP, EVP digital decision-makers at the brands to support their success while finding opportunities for common wins across the enterprise. This highly strategic role required a working knowledge of all levels of the digital business. The results of my efforts drove profits, avoided costs, and increased consumer experiences across business divisions. At the central product team, I produced fiscal transparency, improved product portfolio value proposition, shepherded open dialogues between disparate yet dependent units."• Responsible for a deep understanding of the business divisions’ needs, while advocating, innovating, and driving strategic solutions by connecting key divisional stakeholders with DPIM’s product offerings and technology teams.• Assessed and enhancing product value proposition and roadmaps; acting as a customer advocate and liaison between central digital products division and consumer brands across NBC News and Entertainment verticals• Captured customer needs and business opportunities into personas, feature user stories/use cases, roadmap changes, revenue models, and success metrics for a portfolio of products (including video, ads, TVE, identity, and publishing)
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Senior Director Of TechnologyNbcuniversal Media, Llc Jan 2012 - Apr 2015New York City, Ny, Us"After being promoted to Senior Director, I built out a strong team with a focus on boosting video executions and user engagement. Conducted digital strategy, prioritization, plan, build, and launch of the TVE OTT experience and both web and mobile video players."• As the product owner, drafted project plans, managed prioritization, timelines, and vendor budgets resulting in 20% decreased cost and tripled streams. Awarded for interactive video products.• Acted as the lead of the DevOps efforts, instituting agile and CI/CD processes to increase stability and scale. Collaborated regularly with marketing, sponsorship, ad sales, and design teams.• Managed budget planning against risks, opportunities, cost, contingency, infrastructure, and communication as the technical point of contact with analytics, product, programming, and sales.• Acted as technology lead, product manager, and product owner that worked with executive leadership to ensure technical success and excellence. Assessed and communicated digital risks and opportunities to executive stakeholders VP/SVP while contributing to overall strategy across platforms. Lead and managed DevOps teams and vendors.• Oversaw launch and continuity of TV everywhere ( TVE ), Advanced Television (ATV) , interactive video, redesigned responsive website, mobile site, sponsored integrated-marketing opportunities, digital products, infrastructure & systems.
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Director Of TechnologyNbcuniversal Media, Llc Sep 2010 - Jan 2012New York City, Ny, Us"When I arrived at Oxygen I partnered with executive leadership to set clear and achievable goals towards growing audience, brand profile, and revenue. Collaborating with content strategy and sales we evolved the brand's digital presence, streamlined operations, and invested in unique sellable interactivity opportunities. The results drove video revenue up, costs down, and won a series of awards for technical innovation and execution." Managed award-winning co-view second screen product, Oxygen Live. Brought innovative tactics and industry best practices to the technology division of oxygen media, a top 25 cable network. Oversaw devOps operations both in-house and augmented. Re-architected the technology platform, system operations, server configuration, and code base to unshackle the business from technical restraints. Acted as technology product advisor to our innovation leaning digital executive (VP/SVP).Managed vendor relationships with Apple, Google, Adobe, ThePlatform, Conviva and others.
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Manager Of Web DevelopmentToys"R"Us, Inc. May 2009 - Sep 2010Parsippany, New Jersey, Us"At a time of organizational flux and greater economic uncertainty, I was able to drive bottom-line results and increase productivity by connecting technical understandings and consumer behavior insights to business outcomes and revenue enhancement."• Introduced innovations and workflows that resulted in a 5x increase in productivity and a record year for the e-commerce department. Reduced operational costs by 25% • Acted as Manager of Web Development, responsible for the e-commerce digital properties and email execution. Lead successful effort to introduce technology innovation and overhaul metrics, and performance. Team achieved record conversion and sales in tail end of recession. -
Technical Manager, AssociateAmerica Online 2007 - May 2009New York, Ny, Us"At AOL Time Warner I built and managed a new team that started with seven and scaled to 25. In my tenure, I evolved from a technical asset to a team manager through a focus on multi-discipline skills and cross-functional collaboration."• Built and managed new global development division of AOL entertainment. Sites included AOL Music, Moviefone, Television, Latino, Black Voices and Games divisions. • Hired, mentored, and lead a team of 25 reports. Executed agile methodologies and oversaw agile ceremonies as a certified scrum master to reduce product launch times by 40%• Managed and directed front-end engineer team that broke all page view traffic records for programmed and integrated sponsorship packages. -
Sr. Web Technologist / Software EngineerAmerica Online May 2005 - Apr 2007New York, Ny, UsWorked as member of the talented applications and web development team at AOL Inc to provide the next generation of online products. Worked on five person engineering team that built successful international video streaming product for "Live 8" concert against poverty in two and a half months.Built Web Applications, web services and APIs using a combination of front end, backend and database languages in a modular manner allowing for easier and faster maintenance.
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Senior Developer / Technical DevelopmentGeminii Group Llc 2002 - May 2005Acted as technical lead on properties and products for leading fortune 500 companies in an agency environment. Created agile development methodology and project delivery process based on extreme programming and rational unified process that tripled developer capacity and output..
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Technical DesignerZiff Davis Media 2001 - 2002New York, New York, UsActed as bridge between engineering, quality assurance, and design. Contributed code on back and front end to new CMS and delivery platform. Acted as creative surrogate for company vision and business goals, using training as both a graphic designer and a programmer to launch bleeding edge, target marketed, and intuitive internet applications and websites of ZD company titles (including CIOINSIGHT, EXTREME TECH, PC MAGAZINE, SMART BUSINESS, INTERACTIVE WEEK, FAMILYPC, THE NET ECONOMY, EWEEK) on extremely aggressive schedule. -
Senior DeveloperEbeon 2000 - 2001Engineer and tech lead in innovative global technical strategy agency. Acted as director of international front end interface team composed of over 30 developers and graphic designers based in 4 countries.
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It Consultant/AssociateRobert Half International 1998 - 2000Menlo Park, Ca, UsActed a technical consultant and execution arm for International Consultancy Company. Created internet application that allowed the Department of Health to receive Y2K compliance and readiness information instantly from the hospitals of New York State. -
Senior DeveloperHealthcare Association Of New York State 1998 - 2000Rensselaer, Ny, UsActed as lead developer and product point for a non-profit organization representing healthcare networks and hospitals . -
FounderPort 23 Productions 1994 - 2000
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Developer / Network Asst.Aerotek 1996 - 1998Hanover, Maryland, UsImplemented mission critical technology solutions for fortune 500 clients including Merril Lynch, and Prudential including system networking and intranet. -
Network Engineer ( Consultant )Ibm May 1996 - May 1997Armonk, New York, Ny, Us
Marvin Mitchell Skills
Marvin Mitchell Education Details
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Harvard Business School OnlineOther Specialization In Strategy -
Harvard Business School OnlineOther. Certificate In Disruptive Strategy
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Harvard Business School OnlineOther; Certificate In Economics For Managers
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Harvard Business School OnlineOther; Certificate In Negotiation Mastery
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Harvard Business School OnlineOther; Certificate In Strategy Execution
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Harvard Business School OnlineOther; Certificate In Leadership Principles
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University At AlbanyPolitical Science
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Harvard Business School OnlineLeadership And Management
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Lbhs
Frequently Asked Questions about Marvin Mitchell
What company does Marvin Mitchell work for?
Marvin Mitchell works for Broadcom Software
What is Marvin Mitchell's role at the current company?
Marvin Mitchell's current role is Digital Transformation | Customer Success | Client Engagement | Product Evangelist | Technologist | Human Being.
What is Marvin Mitchell's email address?
Marvin Mitchell's email address is ma****@****ail.com
What is Marvin Mitchell's direct phone number?
Marvin Mitchell's direct phone number is +4479632*****
What schools did Marvin Mitchell attend?
Marvin Mitchell attended Harvard Business School Online, Harvard Business School Online, Harvard Business School Online, Harvard Business School Online, Harvard Business School Online, Harvard Business School Online, University At Albany, Harvard Business School Online, Lbhs.
What skills is Marvin Mitchell known for?
Marvin Mitchell has skills like Leadership, It Strategy, Digital Innovation, E Commerce, Strategic Partnerships, Executive Management, Digital Strategy, Content Management, Renewal Retention, Agile Project Management, User Experience, Web Applications.
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