Claims Manager
Current• Salesforce integration of Overage, Shortage, and Damage claims for dealer network and management of supplier recovery.• Championed Overage, Shortage, and Damage claims process by supplying expert knowledge and building positive, trusting relationship to support dealers during challenging times.• Reduced operational burden through process improvement and increased recovery costs by 400%.• Partnered with HR team and Supply Chain Director to outline and define position requirements following company needs.• Directed and supervised team engaged in claims and analysis development.