Over the last 4 years, I have been building and optimizing the perfect marketing engine that will work for personal brand owners regardless of tech stack, ability, and offer. This incredible system has been dialed into a science that’s achieved in 4 simple steps. Visit https://www.dualfunnelsystem.com to learn more.

My name is Marvin. I'm the founder/owner of Coffin Studios. I offer services from complete site and logo design, custom computer builds, picture editing, video editing, networking, and computer support. I also network with other companies and individuals to expand on each of these areas.My company offers full managed IT services, server setup and management, dedicated and shared hosting, as well as hardware diagnosing and repair. Our team of three is a team of specialists that all have their own qualities. Together, we can manage the services and technical needs for your small business with ease. If you have any questions or to inquire about a project, don't hesitate to contact me.

I'm a desktop administrator managing more than 5000 machines over our corporate network. I build custom applications and packages to be pushed using Server 2012 packaged with SCCM 2012. I also manage updates and releases for the company. This includes building task sequences for imaging remote machines. I also develop powershell and batch scripts for every day use.

I'm the migration technical lead for a customer in the UK on behalf of Microsoft. I work with a series of third party software to migrate user data archives from on-premise servers over to Microsoft Multi-Tenant. I also utilize in-house developed software to migrate user mailboxes over to O365. We maintain a strict schedule and communication to ensure all migrations are smooth. This includes maintaining customer CSV files and data of failed and successful migrations. I also review logs and Powershell output to find and solve issues. This requires utilizing my Powershell knowledge and implementing it into day to day production by querying databases, writing remedy scripts, carrying out Exchange commands using the Exchange Management Shell. I also utilize SQL and SQL management studio to maintain the databases for this customer's migrations. Communicate and maintain communication bridges for resolution utilizing Cisco WebEx technology. I also created then managed migration runbooks and tasks using Microsoft Word, Excel, and PowerPoint.

• Manage a team of engineers through troubleshooting, maintaining, and updating Exchange 2003-2012 servers across multi-server deployment housing 5m+ users.• Manage End-user requests and escalations for communication errors across a multi-customer dedicated environment deployment.• Escalate given issues and maintain Communication Bridge during a shift to dedicated teams, customers, and administrative personnel.• Write and manage email correspondence between my team and other dedicated teams.• Manage and resolve escalated issues handed off from other teams.• Write and maintain daily reports for Exchange work performed in the Dedicated, Corporate, and Federal environments for Microsoft.• Hold team meetings and training to ensure my team members stay up to date with changes in the Exchange environment and processes handled by our team.• Manage and resolve tickets based on projects in Visual Studio.• Create and maintain work documentation using Microsoft OneNote, PowerPoint, Word, and Excel.

• Troubleshoot, maintain, and update Exchange 2003-2012 servers in a multi-server corporate deployment managing 5m+ users. • Maintain narratives on completed work using an in-house ticketing system.• Utilize various resources to perform self-initiated work on Exchange Servers.• Complete Exchange server work in a designated time frame, escalating issues to given resources when the need arises and work can’t be completed in that time frame.• Coordinate and converse with different teams, including the customer, to implement requested server work.• Using my long history in technical support as well as my given resources and Powershell to address and resolve server issues that arise when performing changes in any given environment.• Interact with a team of Exchange Engineers to ensure all work is being completed and help assess any issues that may arise while performing change work.• Escalate given issues to other teams and coordinate with those teams and personnel to maintain a track of resolution.• Maintain logs and validations of change work so if a future problem does arise, any team may review this information and arrive at a quicker resolution in any given situation.• Troubleshoot incoming O365 Exchange, Lync, and Outlook requests from end-users across multi-server deployment of Exchange and maintain resolutions utilizing ticketing system built in Visual Studio.• Create and maintain work documentation using Microsoft OneNote, PowerPoint, Word, and Excel.

• I took inbound calls and resolved customer inquiries in a timely manner concerning various issues such as web hosting support, DSL support, DNS support, and email support.• Troubleshoot dedicated servers running CPANEL.• Manage DNS for various domains and servers.• Troubleshoot and setup Microsoft Exchange accounts.• Build relationships with customers to insure their dedication to the company.• Help maintain an internal technical wiki for other agents’ use.• Resolve inquiries electronically with an email based ticketing system.• Make outbound calls to follow-up and troubleshoot with customers to guarantee resolution.

I would take inbound calls and resolve customer inquiries. I had to use a ticket based system to look up customer accounts and resolve billing issues as well as make other requested changes. I followed a customer service guideline and always remained above quality when my calls were graded.