Marvin Yeo Email & Phone Number

Singapore, Singapore

Singapore, Singapore

When Marvin took over as lead of the Seller Operations team, he extended his scope to overseeing 3 distinct teams (Seller Support, Enabler Management, Projects).With the teams, he focused on ensuring:• Both internal and external stakeholders were served well for their operational queries• Process flows were established to guide recurring work flows• Improvement of sellers' operational matrices • New platform features and initiatives were tested and deployed to meet… Show more When Marvin took over as lead of the Seller Operations team, he extended his scope to overseeing 3 distinct teams (Seller Support, Enabler Management, Projects).With the teams, he focused on ensuring:• Both internal and external stakeholders were served well for their operational queries• Process flows were established to guide recurring work flows• Improvement of sellers' operational matrices • New platform features and initiatives were tested and deployed to meet sellers' evolving requirements• Timely coordination with regulatory bodies for platform compliance• Coordination with regional teams on organization wide policy and feature changes Show less

Singapore, Singapore

Created the Seller Support Team, a dedicated team serving the operational needs of Sellers on the platform. In his time as lead, Marvin did the following:• Coordinated with several internal teams to create new operational processes for expedited issue resolution• Created a detailed issue resolution guide for the team to use for their engagements with sellers• Established the baseline rules of engagement for the team with sellers• Created internal dashboards for… Show more Created the Seller Support Team, a dedicated team serving the operational needs of Sellers on the platform. In his time as lead, Marvin did the following:• Coordinated with several internal teams to create new operational processes for expedited issue resolution• Created a detailed issue resolution guide for the team to use for their engagements with sellers• Established the baseline rules of engagement for the team with sellers• Created internal dashboards for service quality tracking and improvement initiatives• Served as the team's escalation point for volatile engagements Since founding the team, Marvin has led the team to achieve the following:• Full support of local sellers on the platform• Quarter-on-quarter improvements to sellers' operational metrics resulting from expedited operational troubleshooting• Facilitated the onboarded of the pioneer group of sellers onto Shopee Xpress• Dedicated support to operational issues faced by the business' relationship managers Show less

Singapore

As the Manager of the Analyst team within the Supply Planning department, Marvin leads a small team of Analysts as they support the various functions of the Company's Supply Chain needs. This comes in the form of Daily Dashboards, Weekly Traffic Lights and Monthly Status Updates to the Local, Regional, and Group management. Together with his team, Marvin also provides data driven analysis and insights that identify areas of improvement in the business.As the Subject Matter Expert for… Show more As the Manager of the Analyst team within the Supply Planning department, Marvin leads a small team of Analysts as they support the various functions of the Company's Supply Chain needs. This comes in the form of Daily Dashboards, Weekly Traffic Lights and Monthly Status Updates to the Local, Regional, and Group management. Together with his team, Marvin also provides data driven analysis and insights that identify areas of improvement in the business.As the Subject Matter Expert for SAP Business Intelligence for the Company's Supply Chain stream, Marvin is capable and has conducted training, development of templates and aligned local reporting of KPIs with the Group's requirements.Current duties for Marvin include:• Central coordinator for inter-department projects regarding COVID-19 stockpile• Preparation and coordination of key reports to management concerning availability metrics• Being the department and overall country Supply Chain focal point and trainer for our SAP BI tool• Providing central alignment of workflow and processes for the Analysts in the department• Serving as the Supply Chain focal point for our Region's monthly Integrated Business Planning process• Coordinating and consolidating key KPIs for our Group's monthly submission of Supply Chain KPIs• Performing other ad-hoc projects including but not limited to:o Product Order Volume Analysiso Calculation of Distribution Allowance for new vendorso User Acceptance Testing and for new reports in the BI environment• Focal point for change/clarification of user change requests for the BI environment Show less

Singapore

As the Assistant Manager of the Analyst team within the Supply Planning department, Marvin has worked on the following:• Tracking of key department KPIs (Service Levels, Out of Stock, Stock Days Cover, Slow Moving Stocks)• Data-driven root cause analysis for KPIs not meeting benchmarks as part of our department’s Joint Business Planning with key vendors• Leading our in-house Air Freight Tender process for importing products to Singapore

Singapore

Part of the Analysis Team under Dairy Farm Singapore's Supply Planning Department.Key responsibilities include:• Root cause Analysis of Monthly Stock Cover • Daily Monitoring of Service Levels• Ad-Hoc Projects

Singapore

Part of Dairy Farm Singapore's Inaugural Graduate Trainee ProgramKey responsibilities include:• Rotated across various functional aspects of the business (including but not limited to: Supply Chain Operations, Store Operations, Commercial, Space Team, Finance) for cross-exposure training• Started tracking of key department KPIs, to identify areas of improvement• Participated in the migration of our third-party warehouse; including optimization of container movement at the… Show more Part of Dairy Farm Singapore's Inaugural Graduate Trainee ProgramKey responsibilities include:• Rotated across various functional aspects of the business (including but not limited to: Supply Chain Operations, Store Operations, Commercial, Space Team, Finance) for cross-exposure training• Started tracking of key department KPIs, to identify areas of improvement• Participated in the migration of our third-party warehouse; including optimization of container movement at the port to minimize demurrage charges Show less

Singapore

* In charge of formulating a renewable energy strategy for the firm's operations in Indonesia, to try and further the company's 2020 sustainble living goals.* Created an excel model that could be plugged with latest energy cost information, to generate a report showing the best cost alternative solution for a greener energy source.

Singapore

•Communicated with clients, assisting them with their queries regarding their account information•Coordinated my fellow interns for the handing over of task skills to the next intake of interns

Bachelor’S Degree, Operations Management, Finance, 3.41/4.00

Activities and Societies: * Honorary General Secretary for SMU's Japanese Cultural Club

Diploma In Business, Banking And Finance, 3.79/4.00

Activities and Societies: Events Head of Japanese Culture Group, Booth Coordinator for Campus Care Network Day 2009