Examples of successful projects:•13 State Disposition and Cause Code Project: Facilitated the consolidation of Disposition and Cause codes for 13 States within the AT&T geographical area. Result: All 22 AT&T States now reference the same Disposition and Cause Codes.•Consolidated Facilities Viewers: Consolidated five (5) Facility Viewers into a single viewer for the entire 22-State AT&T geographical area. Result: All AT&T states now reference a common/enhanced Facility Viewer.•Automated Dispatch Project. Allow technicians to automatically communicate schedule changes (within the same day) in order to facilitate dispatch. This enhancement improved load effectiveness, eliminating the need to add additional personnel to support the expanding Mobility operation.•Mobile Workforce PC Replacement: Replicate all applications from PC to iPad for 20,000 customer-facing technicians. Result: Technicians able to replace their heavy Toughbook PCs with lighter iPads.•Central Office PC Replacement (Two separate efforts) -- Enabling the Central Office Technicians and Managers to replace their PCs with lighter iPads. •Enhanced Vehicle Tracking System Feed: Empowered managers to better supervise technician routing and travel time. •Deployment Manager for Operations Migration Initiative in 9-State AT&T Southeast geographical area.••Identified data/information needs for a smooth/orderly deployment.••Interfaced with enterprise Release team in order to ensure a timely execution.

* Facilitated the orderly deployment of an enhanced Order Management System (OMS) that enabled the Customer Service Representatives (CSRs) to successfully interact with external customers. * Updated the interface between the Order Management System (OMS) and the customer facing system.* Streamlined the processing that allowed the CSRs to generate Account Receivable notices within a specific date range.* Interfaced with the ETL (Extract Transform Load) Team in order to ensure that the required data was being delivered.* Met with both User and IT management in order to present and clarify project scope and progress.* Interfaced with both User and IT Management in order to prioritize identified defects.* Worked with User Management in order to update existing or create new use cases. The updated/new use cases reflected solutions that resolved identified defects.* Created multiple Visio documents that delineated process and systems flows.* Updated or created wireframes that defined system output screens.* Created a solution to generate hover-over descriptions for sales codes. This was accomplished by linking sales codes to an existing internal table that contained descriptions.* Documented interface to financial sub-system. The documentation included both Visio flowcharts and detail specifications.• Migrated multiple reports from an Excel platform to a Cognos platform. • Utilized SQL and Cognos in order to Data Mine the Application Data Base. This enabled management to easily obtain mission critical information.• Generated data analysis for a specific workers’ compensation claim categories including (but not limited to) property, loss work days, payments, reserves, temporary total disability, permanent partial disability.• Interviewed End Users in order to identify new and modify existing data needs. Modified current processing to optimize performance.

* Facilitated the creation of a consolidated formulation system that enabled Kraft Product Developers to create new or modify existing products.* Utilized Excel in order to research and document complicated calculations and processes. Collected, analyzed, and published the findings. * Established and managed a Sharepoint site that enabled collaboration between IT and business users.* Documented current functionality for specific Kraft categories including (but not limited to) Cheese, Biscuit, Grocery, Beverage.* Wrote Requirements Documents that clarified user needs.* Participated in creating the Conceptual Design Document that identified the proposed solution and the interface with other systems.* Produced Architecture documents that enabled clear understanding of solutions.* Identified Use Cases that were necessary in order to secure a better understanding of the finished product.* Wrote report specifications that enabled the end users to visualize and modify system details. * Used Visio in order to document systems flow of both current and future processing. These documents enabled both the Business and Technology Areas to have an improved grasp and understanding of the proposed system.* Worked with both domestic and offshore User Management in order to define priorities and remediate conflicting requirements.* Created High Level Architecture Visio documents that enabled User and IT Management to gain a better understanding of the overall system.* Designed a process that allowed the Analysis Team to capture information from the Product Developer interviews. Summarized the resulting data into easy-to-understand format. * Interfaced with Siemens (an offshore vendor) in order to ensure that requested modifications and enhancements were successful.

* Facilitated the enhancement of to the PWS (Payables Web Services) System at J.P. Morgan Chase. PWS is a web-based disbursements system used by large commercial customers.* Hosted meeting with Development Teams and Business Users in order to address the challenges presented by the consolidation of the J.P. Morgan Chase systems. * Used Visio in order to document systems flow of both current and future processing. These documents enabled both the Business and Technology Areas to better grasp and understand proposed system consolidations.* Wrote functional specifications for PWS (Payables Web Services) including but not limited to the following areas: Printable Stop Confirmation, Same Day Detail from Teller Line, Reverse Positive Pay Adjustment Reports, Dual Control.* Established and maintained a QuickPlace site that enabled collaboration between IT and business users.* Wrote and executed Use Cases that enabled the Business Partners and Technical Staff to better understand the processing.* Used an iterative approach to incorporate changes in the Payables Web Services System. * Interviewed Operations in order to document flows. The final documents were presented to both the Operations and the Technology Areas.* Utilized SQL in order to Data Mine the PWS (Payables Web Services) Data Base. This enabled management to easily obtain mission critical information.* Meet with Product Management in order to define and remediate conflicting requirements.* Interviewed End Users in order to define external vendor requirements. Consolidated external vendor cost and performance requirements into contract specifications. * Facilitated the consolidation of media viewers to a single platform (Yojna - ACCORD). The new viewer standardized the platform used by J.P. Morgan Chase commercial customers to analyze checks, reports, and statements.* Interfaced with the Yojna vendor in order to ensure that requested modifications and enhancements were successful.

* Supported the installation of the Mercury IT Governance System at Kraft Foods. Clarification: [Mercury ITG] is now [Hewlett Packard Project and Portfolio Management] or [HP PPM]).* Summarized involved documentation into quick-start guides that enabled End Users to easily address specific tasks.* Utilized SQL, Access, and Excel in order to Data Mine the application database. This flexibility enabled management to easily obtain mission critical information.* Interfaced with both domestic and offshore users.* Created and distributed technical announcements to the End User community. The communication could involve outages (both scheduled and unexpected), technical upgrades, or routine maintenance.* Used Casewise Corporate Modeler to do process mapping and to transition the communication between the Business Users and the Development Team.* Coordinated the installation of Mercury ITG in different international locations. This involved interfacing with multiple technical areas including (but not limited to) Citrix, IT Support, Security, Siteminder, and Active Directory.* Developed and supported the process for assigning new user ID’s. Created templates that users could employ to request large quantities of ID’s. The template was flexible enough to support an international community.* Served as Help Desk support – resolved individual user issues, solved user problems, and communicated solutions to clients.* Detail defined and documented the problem functionality in the existing Citrix environment (such as the interface between the Workbench Project Plan [contained in the tool] and Microsoft Project).* Interfaced directly with the Vendor in order to resolve process issues or to develop realistic work-arounds.* Supported the PMO by developing reports that tracked time and labor expenses.* Identified questionable output data. Either corrected or explained output.

* Created analysis, documentation, and requirements in an AT&T Department (Premier Serve Managed Care) that delivers telecommunications provisioning and recharge (chargeback) services for large external clients.* Defined the specifics of the existing (as-is) Recharge Process that combines inputs from internal processes and external vendors in order to produce chargeback information.* Documented the (as-is) Station Extract Process which creates (from an external client) an information extract of the existing (telephone) station information. * Analyzed and documented the (as-is) IVR (Interactive Voice Response) system that allowed for touchtone delivered phone number information -- both filtered and unfiltered.* Utilized Process Analysis and Process Re-Engineering in order to develop Business Requirements and Functional Specifications.** Identified the (to-be) Billing Processes and Reports that were to be modified in the updated provisioning and recharge system.** Created the (to-be) Business Requirements that ensure that the enhanced Provisioning and Recharge system satisfied the end user’s needs.** Produced the (to-be) Technical Requirements that enabled the Development Team to convert the current external vendor Provisioning and Recharge Processing System to an in-house system. ** Defined the steps needed to move from current to future processing.** Monitored the steps in order to ensure compliance.* Utilized Microsoft Project to schedule, track, and manage project progress. * Met with IT (Information Technology) Development Staff in order to delineate specific processing details. * Addressed various telecommunications services in analyses that included (but were not limited to) Centrex, IPT, Pager, Cellular, ISDN, WATTS. * Presented analysis findings and recommendations to Management in both documentation and presentation format.* Created training documentation that supported process application support.