- Designated Safeguarding Lead of the nursery, taking responsibility for safeguarding and child protection across the setting.- Confident in being Ofsted inspected, having a 25 minute one to one with the inspector, knowledgeable in questions that are asked during an inspection.- Supervising staff and imparting their knowledge and skills to others. Knowing their strengths and weaknesses within their job role, setting them suitable targets.- Working closely with the manager and deputy manager to ensure smooth running of the nursery.- Creating the rota for the week and ensuring ratios are met.- Leading staff meetings in the absence of the managers, keeping staff updated with new changes to the EYFS or childcare system.- Delivering and maintaining high quality care, stimulating and aiding each child’s personal development.- Working closely with the Parent Relationship Manager, taking on responsibilities such as enrolling new clients, show arounds, preparing parent events/coffee mornings.- Building and maintaining relationships with parents, encouraging trust, open communication, and involvement in the nursery.- Ensuring that practice and provision in the nursery meets the requirements of the EYFS.

• Ensuring customers receive a quality service by adhering to the minimums of customer service.• Investigating into and resolving cash discrepancies with the Head Cashier.• Leading a team of 10, training new starters and allocating tasks.• Following procedures for processing sales, exchanging and refunding transactions at the cash desk.• Dealing with complaints, online enquiriers and completing tasks sent from headoffice.• Closing the cashdesks and store at the end of the day ensuring the store is ready or the next morning.

•Answering multi-line phone calls and directing the caller to the appropriate department or handling the callers needs myself. •Ensuring that partners’ diaries are up-to-date. Reminding them a day in advance of important meetings and new policies that should be implemented due to the pandemic – COVID19.•Keeping patient’s files private, confirming patient’s identity before handing out any medical reports/information. •In charge of and managing patient complaints whilst liaising closely with the reception manager. •Responding to emails efficiently; prioritising important and urgent emails and making sure that at the end of the day all emails have been responded to professionally.

• Maintaining diaries, arranging meetings and appointments.• Prioritising workloads, ensuring everything is in order.• Producing agendas, taking minutes, email monitoring, answering phone calls. • Handling bills and expenditures, planning travels.• Negotiating deals with relevant organisations and clients.

• Organising and coordinating team meetings on a regular basis, attending parliamentary debates in the House of Commons, taking notes for the MP.• Managing the daily emails that come in and dealing with them efficiently and effectively.• Completing daily routine administrative duties such as photocopying, filing, posting letters, answering phone calls and dealing with queries as well as directing to the correct team.• Observed a select committee, liaising with office staff to report back findings.