1. Develop a strong understanding of clients’ marketing and business objectives and drive high-level strategic plans and objectives2. Manage the financial budget and hiring plans for the Client Development Team 3. Driving client service excellence through the entire Client Development team and delighting clients 4. Supporting the Account Management Team in the delivery of their objectives 5. Demonstrate model behavior and lead teams to develop client specific strategies and associated tactics to drive client value 6. Effectively address client satisfaction, renewal and escalation issues until resolved 7. Ensuring that the team is continually developing its market, innovation and expert knowledge 8. Acting as a lead in providing an integrated approach across Scope teams, ensuring that client needs are communicated effectively to all internal resources 9. Acquire, develop and retain talent; demonstrate a track record of developing services leadership 10. Provide strong & relevant account management coaching in the field of play 11. Manage tracking and reporting of performance to ensure team accountability and quality of deliverable12. Quality Management tasks13. Responsible for the CRM (When needed)

1. Overseeing the administrative and facilities management responsibilities of the school 2. Manage school activities, including supervision of classified support personnel 3. Select and provide training for administration staff 4. Manage and coordinate school activities and events 5. Manage division budget 6. Manage school-parents relationship7. Plan and manage change in accordance with the school development/strategic plan8. To lead and manage all school admin staff9. Help the principal focus on instructional rather than managerial tasks

Successfully managed to achieve the joining of some of the most important government departments such as; United Arab Emirates Ministry of Labour, United Arab Emirates Ministry of Education & United Arab Emirates Ministry of Social Affairs 1. Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition2. Acquiring a thorough understanding of key customer needs and requirements3. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives4. Ensure the correct products and services are delivered to customers in a timely manner5. Manage and lead account management team to achieve goals and objectives 6. Act as the link of communication between key customers and internal teams7. Resolve any issues and problems faced by customers and deal with complaints to maintain trust 8. Play an integral part in generating new sales that will turn into long-lasting relationships 9. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

1. Prepare of the company QA manual control and supervision of all amendments and revisions2. Control and the distribution of all the company quality documentation3. Monitor all quality related activities on the projects4. Perform all internal and external audits of the company management5. Verify all quality requirements are specified for all services 6. Attend clients quality management meetings7. Review quality inspection personnel qualifications and training requirements8. Monitor the progress and effectiveness of the project quality management system. Recommend and implement improvements when required.9. Coordinate all QA/QC activities with all other department 10. Coordinate all quality related correspondence with the customers representatives.11. Monitor statistical method reporting.12. Action and close all customer complaints