Marwa Farouk

Marwa Farouk Email and Phone Number

Regional Head HR shared Services, MEA Region @ Novartis Egypt
Cairo, EG
Marwa Farouk's Location
Cairo, Cairo, Egypt, Egypt
Marwa Farouk's Contact Details

Marwa Farouk personal email

n/a
About Marwa Farouk

- Leadership Skills- HR Transformation- Communication and Change Management- Stakeholder managment - Coaching and Feedback- Process improvement- performance management- Experienced in HR systems- Excellent in managing HR Operations - Certifiated HR Assessor,SHL

Marwa Farouk's Current Company Details
Novartis Egypt

Novartis Egypt

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Regional Head HR shared Services, MEA Region
Cairo, EG
Marwa Farouk Work Experience Details
  • Novartis Egypt
    Regional Head Hr Shared Services, Mea Region
    Novartis Egypt
    Cairo, Eg
    View
  • Novartis Egypt
    Regional Head Hr Shared Services, Mea Region
    Novartis Egypt Mar 2023 - Present
    Cairo, Cairo, Egypt
    View
  • Novartis
    Hr Head, Hr Shared Services Client Sucess Management, Imea
    Novartis Feb 2021 - Apr 2023
    Cairo, Cairo, Egypt
    View
  • Novartis
    Hr Head, Hr Shared Services, Middle East Africa
    Novartis Apr 2015 - Feb 2021
    Egypt
    View
  • Vodafone
    Hr Services Manager
    Vodafone Jan 2015 - Apr 2015
    View
  • Vodafone
    Hr Shared Services Senior Supervisor
    Vodafone Dec 2011 - Dec 2014
    Smart Village
    -HR process lead in Vodafone Global HR Business Transformation & Implementation -Manage all the HR operations & logistics -Act as the central point to Maintain ,enhance and implement all the HR operations to support the centre of Expertise and Business Partners to achieve their objectives and improve overall efficiency and effectiveness-Manage HR systems (SAP,Learning and Development,Resourcing)- Manage HR Help Desk
    View
  • Vodafone Egypt
    Hr Shared Services,Operations Supervisor
    Vodafone Egypt Dec 2010 - Nov 2011
    Cairo, Egypt
    - Manage the HR operations , supporting the center of Expertise to achieve their objectives.- Ensuring the required functional efficiency and achieving smooth business operations by providing accurate business intelligence.- Maintains and supports delivery of service within agreed Service Level Agreements for all Vodafone Egypt people.
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  • Vodafone Egypt
    Hr Shared Services Supervisor
    Vodafone Egypt Jul 2010 - Nov 2010
    Cairo,Egypt
    -HR process lead in Vodafone Global HR Business Transformation.- Manage HR Help desk to provide a remote telephone and e-mail support service across all employees and managers acting as the first point of contact for employees.- Prepares and processes all transactional activities within existing and new HR Work Practice Administration and reward processes, - Ensure consistent and efficient delivery of service, New Starters,Leavers, Transfers, Payroll reports.- Ensure all systems and manual processing is accurate and timely, meeting data integrity requirements and audits.(Oracle)
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  • Vodafone Egypt
    Hr Mis Supervisor
    Vodafone Egypt Jul 2008 - Jun 2010
    Cairo,Egypt
    - Effectively maintain and support HR and its customers in the administration of data using HR systems and processes(Oracle).- Ensure all systems and manual processing is accurate and timely, meeting data integrity requirements and audits.- Manage the design and follow-up development of all enhancements, on-going HR MIS upgrades, other implementation and workflows necessary to accommodate the rapidly changing business needs.- Manage the administration of all HR MIS functions in a way that ensures timely delivery of required outputs.- Manage HR MIS staff in delivery of services to HR management and all Vodafone Employees- Introduced company’s first MIS procedural manual to help maintain business continuity in a key and important role of HR MIS management.
  • Vodafone Egypt
    Hr Mis Senior Specialist
    Vodafone Egypt 2007 - 2008
    View
  • Vodafone Egypt
    Hr Mis Specialist
    Vodafone Egypt 2006 - 2007
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  • Vodafone Egypt
    Hr Mis Administrator
    Vodafone Egypt 2005 - 2006
    - Applies all types of data for employees on the system (New Hires,transfers & Promotions ,vacations)- Communicates with employees about their documentation and answers specific questions of employees- Takes the specialty in a specific area of the HR Administration- Supports HR Projects and Initiatives- Runs basic and standardized HR Reports and submit it to the Payroll team
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  • Vodafone Egypt
    Customer Care,Work Force Administrator
    Vodafone Egypt 2003 - 2005
    Responsible for day to day administration of customer care employee leave requests and update employees schedules.(Vacations,Resignations,New Hires)Maintaining proper documentation to support short-term and long-term vacations and communicating with the HR department to ensure employee leave balance.Manage the Customer Care Head count report
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  • Vodafone Egypt
    Customer Care,Campaigns Representative
    Vodafone Egypt 2001 - 2003
    Outbound campaigns, contact customers to offer services and products,collect information or conduct follow-up. - Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation - Describe products and services- Respond to questions- Obtain customer information- Data entry and maintenance of customer/potential customer data bases- Follow up on initial contacts- Maintain records of telephonic interactions, orders and accounts
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  • Vodafone Egypt
    Customer Care Representative
    Vodafone Egypt 2000 - 2001
    - Determines requirements by working with customers. - Answers inquiries by clarifying desired information; researching, locating, and providing information. -Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. - Fulfills requests by clarifying desired information; completing transactions; forwarding requests. - Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. - Maintains call center database by entering information.
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Marwa Farouk Skills

Customer Service Customer Satisfaction Oracle Hr Hris Hr Policies Performance Appraisal Human Resources Hr Transformation Sap Hr Operations Management Stakeholder Management Assessment Center Coaching System Monitoring Feedback Business Process Management Service Level Agreements People Development Job Descriptions Performance Management Personnel Management Management Payroll

Marwa Farouk Education Details

  • Ein Shams University
    Ein Shams University
    Good
  • St.Joseph School
    St.Joseph School
    High School

Frequently Asked Questions about Marwa Farouk

What company does Marwa Farouk work for?

Marwa Farouk works for Novartis Egypt

What is Marwa Farouk's role at the current company?

Marwa Farouk's current role is Regional Head HR shared Services, MEA Region.

What is Marwa Farouk's email address?

Marwa Farouk's email address is ma****@****one.com

What schools did Marwa Farouk attend?

Marwa Farouk attended Ein Shams University, St.joseph School.

What skills is Marwa Farouk known for?

Marwa Farouk has skills like Customer Service, Customer Satisfaction, Oracle Hr, Hris, Hr Policies, Performance Appraisal, Human Resources, Hr Transformation, Sap Hr, Operations Management, Stakeholder Management, Assessment Center.

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