Marwa Jraid Email & Phone Number

Dubai, Ae

United Arab Emirates

-Conducting preflight crew briefing to assign crew positions, review flight conditions, confirm revision status of flight attendant manuals, review selected emergency procedures, and to assess the grooming standard amongst the crew members. -Responsible for the health, safety and well-being of passengers.-Keep clear and regular communication with flight deck crew for updates and to look after their well-being.-Supervise up to 6 crew members and coordinate duties, mediate conflicts.-In charge of duty-free inventory and boost sales targets. Conduct feedback, coaching and mentoring fellow crew members.

United Arab Emirates

Dubai, United Arab Emirates

Developed my customer skills and supervisory roles by providing all our passengers personalized attention and being able to address their queries in a professional manner.roles and responsibilities include: - Carrying out pre-flight duties, including checking the safety equipments. -Welcoming passengers on board and directing them to their seats. - Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored in approved stowage. -Checking all passenger seat belts and galleys are secure prior to rake-off. -Making announcements. -Serving meals and refreshments to passengers. -Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination. -Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations. -Completing paperwork, including writing a flight report.

United Arab Emirates

Dubai, United Arab Emirates

My role entailed a strong and effective customer facing skills, both in person as well as on the phone. I was in charge of dealing with customers' queries and address them accordingly. In addition to the above, I also carried out the following tasks: Plan for the room allocation for guest arrivals in coordination with other departments, Housekeeping and Maintenance. Assisting and oversees guest check in and check out of the hotel. Assisting with cashier functions, including taking large cash amounts and handling invoices for groups. Meet and greet customers. Assisting the reservation team in accordance to different types of reservation like Company, Travel Agent, Incentive Group, assigning rates and rate codes. To ensure that the hotel guests are enjoying their stay and make sure any complaints or request gets handled immediately by front office, house keeping or restaurant based on the nature of the feedback.

Al Ḩammāmāt, Nabeul, Tunisia

I was promoted within the same organization and focused on the well-being of our Guests and their children by providing a an action-packed day both on our premises as well as outside.Safety and security was playing a very important role in my department and compliance to local and international standards and regulations was vital in my role.Some of the tasks I carried our during this position: Train guest and kids for an active lifestyle. Provide tours and sport packages  Arranged ceremonies for kids Supervised the entire processes to ensure all our Guests would always be safe and comfortable

Al Ḩammāmāt, Nabeul, Tunisia

My roles and responsibilities for this position were greater than my previous one as I was dealing extensively with our VIP Guests, that required an additional level of attention and service.Some of the tasks covered during my employment were: Welcome VIP guests. Personally liaise with VIP Guests and address all their queries accordingly.  Ensure good relations were kept between Guests and Staff. Handle welcome letter to VIP Guests. Control the room for security. Dispose hotel circuit to get first hotel information for the new guests.  Present the program to arriving Guests (animation, shows and trips).

Tunis, Tunisia

As a Client-facing role, my roles consisted in having to deal with all our guests enquiries and help them to make their stay, whether it was a business or leisure trip, an enjoyable one.A great attention to details was required, and I have always gone the extra mile to ensure our guests will be able to have a stress-free stay.Some of the tasks I covered in this role: Welcome arriving Guests. Organize the arrival list with special focus to our VIP Guests and Honeymooners. Supervise the room preparation for the security. Control restaurant list. Dispose hotel circuit to get first hotel information for the new guest.  Present programs: animation, shows and city trips. Present the welcome letter to VIP Guests. Resolving problems and handle them by working collaboration with other departments as required. Ensuring good relations were kept between Guests and the Staff. Handle the Feedback questionnaire and return it to the Reception, Animation office, Administration, Reservation and Kitchen and supervise this was then turned into a report.

Bachelor'S Degree, Humanities/Humanistic Studies

Master'S Degree, Business Administration And Management, General