•Ensures that all reservations are input into the system promptly and accurately and are confirmed back to the guest/client.•Monitors and reviews regularly the room and rates availability, hotel status, close-out dates and overbooking situation.•Extends full cooperation within and between other departments.•Calls the attention of the Reservations Manager for situations like: overbooking, system failure and other critical cases. Consults with team before making any critical decision at work.•Regularly updates data system for contracts,rates and agreements, guest/client information and otherimportant information.•Maintains accurate records of data essential to future business plans and generates weekly and monthly reports required by the management and owners.•Observes and ensures that proper telephone manners are maintained at all times.•Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager.•Follows up tentative bookings and update reservation status.•Reviews no-show and cancelled reservations and processes charges according to hotel’s policy.•Conducts daily briefing and de-briefing with reservations teams and attends briefing.•Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by Manager.•Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR.

•Process all reservation requests, changes, and cancellations received by phone, email, or other method in a timely and accurate fashion.•Identify guest reservation needs by asking open-ended questions to obtain all necessary information,including Bonvoy status.•Follow sales techniques to maximize revenue including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.•Follow “up selling” techniques and sales strategies in order to maximize property revenue.•Provides guests with information about the Bonvoy loyalty program and processes new enrollments.•Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.•Verify all reservation information with callers to ensure accuracy.•Answer questions about property facilities/services and room accommodations.

•Ensure that all documents follow the format compatible with the organization's bylaws and regulations.•Create templates for documents for future use and manage the flow of documents within the organization.•Preparing customized reports on projects according to business needs.•Review and maintain the archive in paper and electronic form.•Preparing and managing the files and documents of the institution.•Follow up and submit reports on the progress of documents.•Check the accuracy of editing different files.

•Greet the customer, courtesy & personalized greeting.•Full customer need assessment by proper probing to identify the customer's needs.•Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment.•Provide strong & updated product knowledge & competition's offers awareness.•Ensure that the customer got all the needed service before leaving the counter.•Inquiries & complaints in a positive manner.