Collaborated on operational support tasks to achieve common goal.Efficiently and effectively identified and solved all problems that impacted direction of business.Oversaw projects to help goals, tasks and milestones align with organizational strategy.Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demandsApplied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.Set clear goals to monitor targets and offered real-time input on performance and motivation.Improved employee satisfaction rating by realigning and enforcing policies.Developed operational processes to help organization adapt to market change.Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.Documented transactions, orders and expenditures to gather sales data and forecast financial needs.

Conducted root cause analysis in deficient areas to identify and resolve issues.Tracked company equipment, tools and technology to manage inventory.Encouraged and promoted ideas aligned to business needs and benefits.Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.Motivated and trained employees to maximize team productivity.Supervised day-to-day operations to meet performance, quality and service expectations.Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.Mentored team members to enhance professional development and accountability in workplace.Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.Directed dispatching, routing, and tracking of 45 fleet vehicles.Advised regarding delays and special circumstances.Closely monitored dispatch board to triage and prioritize over hundred daily calls.Maintained updated and detailed records of calls in physical and electronic database.Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily trip logs.