Marwan Bahmid Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Oracle Hospitality:Installing and upgradingConfigurationTrainingIntegration Resolved or escalated problem tickets to resolve user issues.Provided client support on system operation and troubleshooting.Resolved malfunctions with systems and programs through troubleshooting.

United States

- Onsite desktop support.- Incident (Break/Fix) Support.- level 2 technical support services are provided at the Client’s facility.- Device, imaging, and preparation for deployment.- Cables ran, and network devices installation.- Printers installation and repair.- Assisting with performing A/V Systems installation & integration.

Philadelphia, Pennsylvania, United States

Provides on-site desktop and other technical support to users in research labs and academic administration, including support solutions customized for the needs of particular research or administrative working groups• Performs basic installations, repairs, upgrades, and maintenance on hardware, software, computer peripherals and computer-aided scientific research equipment.• Troubleshoots technical problems, answers customer questions and resolves issues. Occasionally refers… Show more Provides on-site desktop and other technical support to users in research labs and academic administration, including support solutions customized for the needs of particular research or administrative working groups• Performs basic installations, repairs, upgrades, and maintenance on hardware, software, computer peripherals and computer-aided scientific research equipment.• Troubleshoots technical problems, answers customer questions and resolves issues. Occasionally refers issues/questions to appropriate personnel/manager for follow-up, but resolves most issues independently and without referral.• Instructs users in the operation and appropriate usage of systems/equipment• Provides procurement recommendations and technical specifications for departmental purchasing• Performs ongoing analysis of local computing environment and makes recommendations for technology or process improvements• Assists in the analysis of technical products, systems and/or software. May take lead role in technology evaluation projects or technology implementation projects. • Performs testing for product evaluation and deployment projects and works with the user base to assure that the solutions meet requirements.• Performs or updates inventory as appropriate.• Updates tickets and assignments according to established procedures.• Performs other duties as assigned. Show less

Wilmington, Delaware, United States

- Incident (Break/Fix) Support - Reactive, level 1 break/fix desktop and laptop, level 2 technical support services provided at Client’s facility.- Staging Services –a) Device, imaging, and preparation for deployment.b.) Evaluate returned/Decommissioned systems for potential repair, reuse, or recycling and execute approved procedures.- Asset Inventory-Related Services – As part of standard operations, Asset Inventory details will be confirmed and/or updated in the system of… Show more - Incident (Break/Fix) Support - Reactive, level 1 break/fix desktop and laptop, level 2 technical support services provided at Client’s facility.- Staging Services –a) Device, imaging, and preparation for deployment.b.) Evaluate returned/Decommissioned systems for potential repair, reuse, or recycling and execute approved procedures.- Asset Inventory-Related Services – As part of standard operations, Asset Inventory details will be confirmed and/or updated in the system of record at each Field Services event.- Execution of end-user device Installs, Moves, Adds, Changes, and Decommissions in response to assigned Tickets.- Smart Hands – Onsite hands-and-eyes for non-end-User Device support at the assigned location.- Installation, configuration, troubleshooting, and customization of all basic and extreme level soft wares and patches.- Project Support - General technical support for desktops, laptops, applications, hands-on support for project work (full office relocation, new office setup, etc.). Service is provided based upon the Request process- Network switches installation to the Racks.- Support the process of network mapping by being involved in the port mapping process.- Support the physical process of hardware migration in the data closets. Show less

Philadelphia, Pennsylvania, United States

Penn Med- HUP East/New Pavilion Project:The new pavilion have some new technology for the clinical staff that does not exist in any of our existing hospitals.The clinical staff being previously trained on the new software/equipment technology. Responsibility as clinical technician:- Supporting clinical staff, and on occasion the patients, on the new technology that exist in the Pavilion.- Floating throughout the assigned unit to provide direct and efficient support.-Devices… Show more Penn Med- HUP East/New Pavilion Project:The new pavilion have some new technology for the clinical staff that does not exist in any of our existing hospitals.The clinical staff being previously trained on the new software/equipment technology. Responsibility as clinical technician:- Supporting clinical staff, and on occasion the patients, on the new technology that exist in the Pavilion.- Floating throughout the assigned unit to provide direct and efficient support.-Devices in scope include Wi-Fi phones, iPads and the accessories related to the new footwalls that have been installed along with other related devices. Show less