Senior Quality Assurance Specialist
Current-Led thorough investigations into internal deviations and market complaints, ensuring systematic analysis and timelyresolution.-Facilitated root cause analysis sessions to identify underlying issues and implement effective solutions.-Developed and implemented corrective and preventive actions (CAPA) based on investigation findings to enhance productquality.-Trained new team members on deviation and complaint handling processes, fostering a culture of quality and continuouslearning.- Monitored and reported on key performance indicators related to deviations and complaints to assess team effectiveness andidentify improvement areas.-Effectively handled market complaints by conducting thorough investigations, collaborating with cross-functional teams, and implementing corrective actions to enhance product quality and customer satisfaction.