EMEA New SE of the Year for FY24

• Technical focal point and advisor for Banking/FSI, Oil and Gas, Public Sector, Service Provider, and Commercial sectors in the North Africa Region.• Building the technical strategy for customers across all technologies and architectures• Advising and supporting the sales teams as the technical lead with deep technical knowledge• Building and maintaining positive C-level customer relationships by being their technical consultant and trusted advisor• Meeting customer SLAs by managing highly sensitive support case escalations across all technologies • Preparing responses to customer RFP's• Developing Cisco solutions by providing feedback from the field to the product teams• Liaising with the Business Units and Technical Marketing teams to enhance technology demonstration • Conducting training and technical workshops for customers, partners, and internal teams • Interviewing candidates for open positions on my team, and later mentoring and onboarding them • Representing Cisco on community forums and customer facing events • Handling post-sales cases and resolving escalations by coordinating with internal and external teams • Leading a team of SEs to design and build technical workshops and prototypes for customers, partners and internal teams.- Recognized for overachieving year plan (Sales Achiever 2019 - 2022)- Programmability Lead for North Africa and Levant (2019 – Present)

• Covered Mid-sized Commercial and Retail sectors in Egypt and Libya • Advised and supported Virtual Sales teams by being the technical focal point • Developed the technical strategy for customers across all of Cisco's portfolio of architectures• Developed python code to manage and reserve demo resources in our Dubai Executive Briefing Center automatically with the necessary approval workflows • Built customer relationships by understanding their needs, conducting requirement analysis and bringing new technologies to market • Managed highly sensitive support case escalations to guarantee SLAs are being met• Modeled and conducted training and technical workshops for customers, partners, and internal teams• Managed and piloted the first Cisco DevNet Express Workshop in MEA• Interviewed candidates for open positions on the SE team, and later mentored and onboarded them• Represented Cisco on community forums and customer facing events • Handled post-sales issues and resolved escalations, by coordinating and working with all internal and external partners- Recognized for overachieving year plan (Sales Achiever)- Recognized for being a model System Engineer for the Fiscal Quarter (EMEAR SE of the Quarter FY20Q1)- Recognized for technically closing big sales opportunities (3x Win of the Week Champion)

• Completed the 1 year Cisco Sales Associates Program (CSAP) in Cisco EMEAR HQ in Amsterdam, NL“The award-winning training program is designed for young talent aspiring to become the next generation of sales leaders”• Researched, demonstrated and explained Cisco technology to customers, and create optimal technology designs • Gained exposure to Cisco's leading technology & customers with hands-on education & project experience • Participated in development of long-term technology strategies for customers • Consulted customers and help them to meet their technical and business goals using Cisco technology • Participated in and present at global industry events• Completed CCNA and CCNP certifications• Worked with the program administrators to develop a web application that would serve as a Bi-directional feedback platform between the instructors and students• Developed a prototype for the National German Railway company, integrating several Cisco platforms to provide their frontline workers with real time network monitoring and change management capability

• Completed Global Services Associate Program where I received rigorous training on Storage technologies, Customer Experience support, and issue handling.• Participated in roundtables and simulated meetings with the objective of handling technical escalations and meeting customer demands professionally and effectively.• Received foundational training in Customer objection handling

• Developed scripts to automate data collection and aggregation processes that were previously done manually• Worked on automating the tasks of several departments within the agency, which delivered time and cost saving results for the company.• Worked with data visualization and reporting tools to provide monthly and annual marketing performance reports to notable clients across several industries