- Managing all export and import shipments.- Dealing with customers/ consignees requirements.- Dealing and handle sales issues with agents world wide.- handling invoices with clients and financial department.- proactively manage daily freight forwarding activities of the company including all sea, air, import and export process.- follow up on shipping instructions and transfer to shipping declaration sent it to customers to signed& stamped.- responsible for issuance invoices & packing lists and handle customer papers according to customer needs.- prepare shipping instructions and coordinate shippments with shipping lines.- issue logs for (sales and marketing & report monthly cargo shipment local& export).- responsible for issuance Telex release & fumigation letters and make it signed and stamped.- Audit goods balance with warehousing department and sent balance report to marketing manager.- follow up throwing email to reach customer satisfaction and handle any problems.- coordinate third parties such as inspection and sent it necessary data to done his jobs.

• Created / edited new documents for procedures, Standards from both blank and existing templates.• Performs quality Checks on all out going documentation.• Control & maintain the System of issuance recording / filing, tracking, Retrieval of documents like important project documents and assure that it is easily accessible and stored by Right way in cloud data base.• Ensure that all controlles Quality documents related to the project are maintained to the latest issue.•Typed up 2 document control procedures for the business unit .• scanned and auditing monthly reports up on request.• Implemented , customized and supported the well OPS share Point enviroment.

• Copy, scan and store documents• Check for accuracy and edit files, like contracts• Review and update technical documents (e.g. manuals and workflows)• Distribute project-related copies to internal teams• File documents in physical and digital records• Create templates for future use• Retrieve files as requested by employees and clients• Manage the flow of documentation within the organization• Maintain confidentiality around sensitive information and terms of agreement• Prepare ad-hoc reports on projects as needed