Marwan Zein, Msc, Gdba Email & Phone Number

Toronto, On, Ca

Hamilton, Ontario, Canada

-Developed and Implemented Quality Assurance Strategies: Including quality management systems, policies, and procedures to ensure compliance with industry standards and regulations.-Managed Quality Control Processes Supervised and enhanced quality control protocols across all production stages, resulting in improved product consistency and customer satisfaction.-Led Continuous Improvement and Process Optimization: Identified inefficiencies and areas for improvement across operations… Show more -Developed and Implemented Quality Assurance Strategies: Including quality management systems, policies, and procedures to ensure compliance with industry standards and regulations.-Managed Quality Control Processes Supervised and enhanced quality control protocols across all production stages, resulting in improved product consistency and customer satisfaction.-Led Continuous Improvement and Process Optimization: Identified inefficiencies and areas for improvement across operations, implementing Lean Six Sigma methodologies to streamline processes, reduce defects, and achieve significant cost savings and enhanced operational efficiency.-Analyzed Quality Metrics and Reports: Utilized data-driven approaches to monitor key performance indicators (KPIs), generate reports, and present findings to senior management for strategic decision-making.-Implemented Risk Management Strategies: Identified potential risks within production processes and developed mitigation strategies to minimize impact on product quality and business operations.-Resolved Operational Issues: Quickly identified and addressed operational challenges, implementing effective solutions to minimize downtime and maintain smooth operations.-Addressed Customer Complaints: Investigated and addressed customer complaints related to product quality, leading to increased customer satisfaction and loyalty.-Trained and Mentored Staff: Provided training and development programs for quality assurance teams. Show less

Hamilton, Ontario, Canada

- Monitor operations to ensure that they meet production standards- Recommend adjustments to the assembly or production process- Inspect, test, or measure materials or products being produced- Accept or reject finished items- Remove all products and materials that fail to meet specifications- Discuss inspection results with the customer- Report inspection and test data Work

Beirut, Lebanon

- Handle implementation of conveying systems in collaboration with manufacturing companies like Kone, Thyssenkrupp, Mitsubishi, etc.- Identify client needs versus the proposal of the company providing the system- Inspect and verify shop drawings during implementation- Inspect and verify quality of elevators post installation- Supervise the day-to-day operation of assigned projects- Develop and maintain Quality Management Systems to customers using ISO 9001… Show more - Handle implementation of conveying systems in collaboration with manufacturing companies like Kone, Thyssenkrupp, Mitsubishi, etc.- Identify client needs versus the proposal of the company providing the system- Inspect and verify shop drawings during implementation- Inspect and verify quality of elevators post installation- Supervise the day-to-day operation of assigned projects- Develop and maintain Quality Management Systems to customers using ISO 9001 standard- Conduct all the necessary training to the client to prepare for the management audit Show less

Tokyo, Japan

- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Recommend potential products or services to management by collecting customer… Show more - Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Recommend potential products or services to management by collecting customer information and analyzing customer needs- Prepare product or service reports by collecting and analyzing customer information- Keep records of customer interactions, process customer accounts and file documents Show less

Beirut, Lebanon

- Prepare and deliver technical presentations explaining products or services to customers and prospective customers- Prepare cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, architects, and other professional and technical personnel- Collaborate with sales teams to understand customer requirements and provide sales support- Secure and renew orders and arrange delivery- Identify current and future customer service… Show more - Prepare and deliver technical presentations explaining products or services to customers and prospective customers- Prepare cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, architects, and other professional and technical personnel- Collaborate with sales teams to understand customer requirements and provide sales support- Secure and renew orders and arrange delivery- Identify current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements- Establish new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule- Contribute to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed Show less

Beirut, Lebanon

- Provide technical support by testing customers’ cars- Collaborate with the service team to solve the identified problem- Ensure all service reports are completed and forwarded to the relevant department- Assure that safety is applied according to the standards

Graduate Diploma, Business Administration And Management, General

Master Of Science - Ms, Mechanical Engineering

Activities and Societies: ASME ASHRAE Affiliated with Concordia University

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: ASME ASHRAE Earth Club Affiliated with Concordia University

Lebanese Baccalaureate, General Sciences