As Customer Service and Sales, I resolved product or service issues, explained customer complaints, analyzed causes, identified optimal solutions, accelerated corrections, and followed up to ensure resolution. I also advised management on products and services based on consumer data and requirements analysis.My other job duties includes the following:Resolved the product or service issues, clarified the customer's complaint, assessed the cause, selected, and outlined the best solution, expedited correction or adjustment, and conducted the follow-up to ensure resolution.Answered the numerous incoming calls. Provided management with product or service recommendations based on customer data and needs analysis.Identified and fulfilled the client's demands for satisfaction.Addressed complaints promptly, delivered solutions and alternatives, followed up to ensure resolution delivered product malfunction remedies.Interfaced with the customers via phone to check account information.Selling insurance products to meet consumer needs.Evaluated the client's needs and finances to propose suitable solutions.