• Supporting and troubleshooting Clients’ LTE network issues.• Supporting and troubleshooting large and complicated Fixed Wireless (Virtual Fiber) network.• Handling escalations from junior team members regarding complicated issues.• Leading/Assisting new team members in acquiring knowledge and confident working with customers, troubleshooting issues, different equipment, building LAB setup for testing, replicating bugs… etc. • Actively participating in the development and production of new products by conducting LAB/Field tests to verify functionality and identify any problems or Software bugs.• Build and stage iLTE systems for client deployments, such as EPC; MME, SGW, PGW, HSS, PCRF, eNodeB configuration.• Supporting and troubleshooting clients with Redline’s FlexTalk PTT platform• Acting as the main contact for number of customers with technical related issues.• Test and prepare a detailed analyses of a filed issue/software bug/feature request and share with related team(s) and continue providing support as needed.• Assist clients in specific implementation of Redline proprietary products with other systems, such as SNMP, RADIUS, Syslog Servers, VLANs…etc.• Conducting site-visits to customer location for network Health-Check, Preventive Maintenance, and/or survey and advise for improvement.

• Providing Technical support for all Redline products; Virtual Fiber and iLTE.• Communicating with end users, partners, and clients on a variety of topics both technical, and administrative.• Ensuring complete and detailed documentation for all issues in the field and providing regular status updates on all outstanding customer issues.• Working with Operation/Sales to test and verify equipment functionality before shipping to end-users.• Preparing update packages for customers’ LTE servers (preconfigure/stage a complete OVA based on customer network configuration).• Working with customers on upgrading their equipment to the latest Software.• Identifying product/customer issues and working with Engineering Teams to fix them.• Building LAB setups to test/simulate/replicate a specific deployment scenario/reported issue.• Traveling to customers’ locations for On-Site support activity.• Participate in a 24/7 On-Call rotation for customers with active support plan.

 Liaison – Person of Contact• Acted as a link between; private network of associates who were involved in a private Trade and Contracting business, and local suppliers or companies. Assisted in the coordination and finalizing of contracts for purchases of materials and services.• Responsible for contacting potential venders, negotiating orders & quotations, reporting back to my clients, and followed up with payment, packing, shipping and delivery. Computer Technician• Computer maintenance; Software & Hardware, fixing home Wi-Fi network, and Smartphones Software troubleshooting.• Assisted and educated people with Online activities, such as shopping, bill payments and travel arrangements.

• Managed and planned the activities of installation, start-up, commissioning, configuration, troubleshooting and repairing of SCADA Systems, RTUs, Flow-Computers and all associated equipment.• Designed and managed the installation of mounting hardware, process instrumentation, valves, wiring, cable-trays, junction boxes, flow meters/tubes/computers, solar panels/batteries, and radio/cellular communications equipment at many different sites and facilities.• Analyzed project requirements, scheduled and coordinated work with customers and contractors.• Prepared required documents, material, tools and manpower. • Organized projects time plan, followed up work progress and reported to management on all outcomes.• Ensured that all work performed on site was done in compliance with HSSE’s regulations and clients’ preferences to maintain safe and proper working conditions.• Coached, mentored and provided hands-on training to junior engineers and the newly hired.• Provided sales support activities through the conduction of presentations on different types of equipment, for customers and prospective clients.• Maintained active communication with clients in case of project expansion possibility and/or long-term maintenance contract existence.

• Managed, planned and supervised pre-commissioning, commissioning and start-ups of Oil & Gas Flow Metering Skids and all associated equipment such as MOVs, Transmitters, Pumps, PLC and HMI.• Ensured that equipment operated according to specifications, made improvements to and offered advice about operational procedures; Proving, Verification and Calibration.• Liaised with installation/project engineers, conducted site surveys and maintained an updated accurate work progress record.• Attended and participated in FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) and signed on project hand-over.• Investigated problems, diagnosed and troubleshot faults.• Ensured safe working conditions, scheduled and coordinated work to meet tight deadlines.• Guided and supported co-workers, provided hands-on training for new engineers, planned daily activities.• Trained maintenance and operation staff upon client request.• Provided on-call customer service, followed up logistic issues, such as; materials and shipment status, missing parts, billing, payments and security clearances.• provided long-term technical support.

• Managed and maintained the cellular network’s monitoring system, reporting the status and performance of the network. Fault handling and escalation, identifying and responding to faults, coordinating with roll-out teams, liaising with third party suppliers and subcontractors were key duties.• Built and installed servers and network equipment, upgraded applications and maintained hardware serial audit.• Facilities management; monitoring and maintenance of ACs, UPS, generators, power usage, running health and safety and housekeeping checks. • Facilities design & installation; racks, power outlets, different kinds of cabling.