Marwan Hanoosh Email & Phone Number

Courtice, ON, CA

Markham, Ontario, Canada

Markham, Ontario, Canada

Markham, Ontario, Canada

• Supporting and troubleshooting Clients’ LTE network issues.
• Supporting and troubleshooting large and complicated Fixed Wireless (Virtual Fiber) network.
• Handling escalations from junior team members regarding complicated issues.
• Leading/Assisting new team members in acquiring knowledge and confident working with customers, troubleshooting issues, different equipment, building LAB setup for testing, replicating bugs… etc.
• Actively participating in the development and production of new products by conducting LAB/Field tests to verify functionality and identify any problems or Software bugs.
• Build and stage iLTE systems for client deployments, such as EPC; MME, SGW, PGW, HSS, PCRF, eNodeB configuration.

Markham, Ontario, Canada

Markham, ON, Canada

• Providing Technical support for all Redline products; Virtual Fiber and iLTE.
• Communicating with end users, partners, and clients on a variety of topics both technical, and administrative.
• Ensuring complete and detailed documentation for all issues in the field and providing regular status updates on all outstanding customer issues.
• Working with Operation/Sales to test and verify equipment functionality before shipping to end-users.
• Preparing update packages for customers’ LTE servers (preconfigure/stage a complete OVA based on customer network configuration).
• Working with customers on upgrading their equipment to the latest Software.

Turkey

•  Liaison – Person of Contact
• Acted as a link between; private network of associates who were involved in a private Trade and Contracting business, and local suppliers or companies. Assisted in the coordination and finalizing of contracts for.
• Responsible for contacting potential venders, negotiating orders & quotations, reporting back to my clients, and followed up with payment, packing, shipping and delivery. Computer Technician
• Computer maintenance; Software & Hardware, fixing home Wi-Fi network, and Smartphones Software troubleshooting.
• Assisted and educated people with Online activities, such as shopping, bill payments and travel arrangements.

Iraq

• Managed and planned the activities of installation, start-up, commissioning, configuration, troubleshooting and repairing of SCADA Systems, RTUs, Flow-Computers and all associated equipment.
• Designed and managed the installation of mounting hardware, process instrumentation, valves, wiring, cable-trays, junction boxes, flow meters/tubes/computers, solar panels/batteries, and radio/cellular communications.
• Analyzed project requirements, scheduled and coordinated work with customers and contractors.
• Prepared required documents, material, tools and manpower.
• Organized projects time plan, followed up work progress and reported to management on all outcomes.
• Ensured that all work performed on site was done in compliance with HSSE’s regulations and clients’ preferences to maintain safe and proper working conditions.

Iraq

• Managed, planned and supervised pre-commissioning, commissioning and start-ups of Oil & Gas Flow Metering Skids and all associated equipment such as MOVs, Transmitters, Pumps, PLC and HMI.
• Ensured that equipment operated according to specifications, made improvements to and offered advice about operational procedures; Proving, Verification and Calibration.
• Liaised with installation/project engineers, conducted site surveys and maintained an updated accurate work progress record.
• Attended and participated in FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) and signed on project hand-over.
• Investigated problems, diagnosed and troubleshot faults.
• Ensured safe working conditions, scheduled and coordinated work to meet tight deadlines.

Basrah, Iraq

• Managed and maintained the cellular network’s monitoring system, reporting the status and performance of the network. Fault handling and escalation, identifying and responding to faults, coordinating with roll-out.
• Built and installed servers and network equipment, upgraded applications and maintained hardware serial audit.
• Facilities management; monitoring and maintenance of ACs, UPS, generators, power usage, running health and safety and housekeeping checks.
• Facilities design & installation; racks, power outlets, different kinds of cabling.