Marwan Issam Email & Phone Number

Doha, Qatar

www.manlen.pro

Doha, Qatar

Incubated Startup Project @ Digital Incubation Center(By Ministry of Transport and Communications – Qatar from 2014 to 2018)✔️The first platform in Qatar for online school’s directory and online admission www.schoolsinqatar.net

Doha, Qatar

1. Manage Information Technology ‎Platform:✔️ Develop and execute IT strategies in alignment with the school objectives to achieve optimal efficiency and effectiveness.✔️ Collaborate with cross-functional teams to design, implement and support IT infrastructure.✔️ Managing IT budget, track expenses, and negotiate contracts with vendors and service providers.✔️ Implementing various systems within the school.✔️ Managing physical & virtual servers, windows server 2012/R2 to 2019, software, switches, firewall related to network & security policies.‎✔️ ‎Providing Professional Development (PD) training, tutorials & support to all school staff.✔️ Offer well-written guidance documentation and provide technical assistance to parents. 2. Managed Platform & Systems ✔️ iSAMS - MIS management:o Set staff/parents/pupils access polices.o Providing training & workshop to Enhance staff experience.o Managing Reports process and Parents Portal access.o System audit & reporting.✔️ Google Workspace for Education (Google Apps, access & permissions, policies, system audit & reporting).✔️ Hyper-V / Citrix & VMWare ESX (Virtual servers & Apps) & VDI.✔️ Microsoft domain controller & DHCP policies.✔️ Sophos firewall (VPN, traffic tracking & policies implementation).✔️ Paper-Cut (Printing management software).3. Web Developing & Marketing✔️ Complete website developing amis.qa & mobile optimized including:o API integration within website & iSAMS, Pixels, Conversion API & Analytics integrationo optimize SEO, and enhance website functionality. ✔️ Promoting the school's brand online and implementing effective marketing strategies:o Managing school social media accounts by developing engaging content, scheduling and monitoring social media trends & analyticso Planning and executing online advertising campaigns to reach target audiences based on language and geo-location✔️ Photoshop, Illustrator designing & DaVinci Code video editing.

Doha, Qatar

✔️ Retail experience – Manage retail software (MyCom) - POS configuration - data-entry team – staff privileges, network & servers security & management various reports.✔️ Developing and executing social media strategies generate new leads.✔️ Managing marketing budget and campaigns including designing offers and promotions.✔️ Analyzing social media performance and metrics reports to optimize campaigns and improve ROI.

Cairo, Egypt

✔️ Provide guidance to the sales team regarding how technology and managed services can effectively fulfill customers' technical requirements and align with their business value perspective. This includes conducting product training sessions and updates.✔️ Handling client’s technical inquires and providing the proper solutions based on IBM / Lenovo wide portfolio of Servers & Storages systems. (IBM System X servers, Blade solutions, Power Systems, IBM System Storage Solutions, SAN Switches, SVC "SAN Volume Controller", Various Disk Systems Serie, IBM Tape Libraries & TSM)✔️ Identify market opportunities and establish a product vision and requirements to attract new clients.✔️ Generate technical proposals for the sales team (Product knowledge, Solution cost – channel & Special Bid Pricing -, comparison between competitors & implementation SoW). ✔️ Identify and developing new IT infrastructure & managed services solutions. ✔️ Placing final configuration on IBM SAP system and releasing orders.Technical Aspects:✔️ Configuring, validating & implementing ‎IBM System X Blade servers’ deployment, IBM SAN storage systems.✔️ ‎Configuring, validating & Validating IBM P-Series (Power Servers) configuring & Validating.‎✔️ ‎Lenovo Product Manager (ThinkPad, ThinkCentre, ThinkStation, ThinkServer) configuration & bid’s winning.‎

✔️Hosting and domain reseller (+180 clients)✔️Web designing (+20 clients)✔️Sold in 2008.

Mansoura, Egypt

✔️ Monitoring network infrastructure, identifying and resolving issues, and ensuring that service level agreements (SLAs) are met. ✔️ Collaborating with network engineers, system administrators, and other IT professionals to resolve issues and ensure network uptime.✔️ Documenting and reporting network incidents, including their root causes and resolutions, and tracking progress on resolving them.✔️ Providing technical support and guidance to other IT teams, as well as to end-users, and ensuring that they are informed of any network-related issues or outages.✔️ Participating in an on-call rotation, responding to network emergencies, and performing off-hours maintenance when necessary.