- Receives customer requests and examines the possibility of implementing them with the Production department and the factory.- Arrange all kinds of Export shipping docs which include Letter of Credit shipments, commercial invoices, Bill of lading, packing list, etc. - Following up with the Freight Forwarders, shipping lines and courier for freight quotations and price lists for Export shipments and choose the best based on historical performance, negotiating prices of freight and… Show more - Receives customer requests and examines the possibility of implementing them with the Production department and the factory.- Arrange all kinds of Export shipping docs which include Letter of Credit shipments, commercial invoices, Bill of lading, packing list, etc. - Following up with the Freight Forwarders, shipping lines and courier for freight quotations and price lists for Export shipments and choose the best based on historical performance, negotiating prices of freight and transportation rates to ensure a good return for the company also negotiating conditions to optimize benefit and reduce cost- Prepare docs in coordination with the customs clearance and ensure that all documentation meets export regulations- Inspect labels and all docs.- Following up with loading process at the factory and contact the clearance person & tracking the shipment until its destination.- Responsible for updating the status of all shipments and following up on its delivery,- Coordinate with the Clearing Agents and prepare all documents required for the customs clearance, Auditing the Clearance, internal transport, courier & Freight invoices and send it to the financial department.-Assists office staff in maintaining files and database of all shipments.- Dealing with email enquiries, Maintaining the company social media accounts. Show less

CRM System: Meet with customers, do presentation on CRM systems, analyze customer needs, explain the importance and benefits of CRM, discuss how CRM can increase revenue and control cost, negotiate with customers, prepare reports for managers, coordinate between the customer and programmers to achieve and satisfy current and future customer’s needs.Social Media Management: Develop, design and manage online marketing campaigns for different customers, work with clients to create a social… Show more CRM System: Meet with customers, do presentation on CRM systems, analyze customer needs, explain the importance and benefits of CRM, discuss how CRM can increase revenue and control cost, negotiate with customers, prepare reports for managers, coordinate between the customer and programmers to achieve and satisfy current and future customer’s needs.Social Media Management: Develop, design and manage online marketing campaigns for different customers, work with clients to create a social media strategy, calendar, posts, advertisements and promotions across social media, ensure that all client information is accurate across social media sites and networks (videos, maps, photos, contact info, etc.), build relationships with online fans and followers, write reports on the performance of marketing campaigns. Show less

Supervise customer service staff, investigate customer's problems and find solutions, hire, train and terminate customer service agents, provide scripts to read from during phone calls, prepare reports for managers, organize lectures, exams, certifications, appointments, attendance, payroll, manage inventory, purchases and financial matters, handle social media accounts.

Greet customers as they arrive and ask to provide any kind of assistance, deal directly with customers either by telephone or electronically or face to face, record and maintain customer information, handle and resolve customer complaints, scheduling appointments.