Making shipping order and bill of lading, responsible for communications with clients by mail, phone and fax, During these communications, customer service representatives address requests, questions and concerns, making every attempt to resolve the customer's needs as fully and quickly as possible. Typical communications may include customers calling to place an order or checking on the status of an existing order, requesting pickups for items they may be returning and asking questions related to billing and account refund handle these contacts in a friendly manner while maintaining professionalism at all times. assist customers with the order process and provide the most current shipping status on existing orders. Communicate with shipping companies regarding estimated delivery times, causes for delays, the tracking of lost orders and updating of customers. When necessary and appropriate, may also issue shipping refunds and apply product discounts to future orders as a result of delays or mistakes

data entry for export & import movements for the containers ,prepare certificates of origin, bills of lading .