Marwell Moratal Email & Phone Number

National Capital Region, Philippines

• Data Management: Overseeing the accuracy and compliance of visa and work permit documents, ensuring they are valid, complete, and properly stored.
• Employee Support: Providing employees with necessary information for visa extensions and permanent residencies using company materials and templates.
• Compliance Tracking: Monitoring visa extension cases to maintain high data quality and legal compliance.
• Inquiry Management: Sorting and addressing employee inquiries based on urgency and complexity.
• Collaboration: Working closely with the Center of Excellence for Global Mobility to align and enhance HR processes and practices.
• HR Data Quality: Maintaining and updating HR master data in systems like Workday to ensure data accuracy and proper flow of information.

Manila, National Capital Region, Philippines

• Singapore Immigration Responsibilities
• Support the end-to-end immigration application process by preparing case documents, working with seniors and managers to establish case strategy, and managing case files. I also collaborate with the Global Coordination.
• Prepare case documents for senior review, draft communications, coordinate documentation, and manage case files to ensure a smooth and efficient application process. Australia Immigration Responsibilities
• Support the case initiation process, including setup, initiation, profile creation, and updates using the Leap Migration tool, while performing daily tasks such as data entry and document upload.Short-Term Business.
• Case assessments for senior or manager review of major engagements. Additionally, I assist with the billing process for STBT transactions and provide administrative support to ensure accurate documentation and.
• Successfully developed a detailed initiation process flow for new engagement, streamlining operations and reducing errors, thus contributing to an efficient and smooth workflow for the team.

Manila

• Deliver the perfect trip in order to sustain optimum result for the clients and for CWTSatoTravel.
• Creates and completes travel arrangements (air, hotel, car, rail) for moderately complex accounts.
• Sell products that are of commercial value to CWT and contribute to the company profitability, sell 'add ons' attachments.
• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares.

Alabang

• Responsible for handling VIP and Group incentive trips for tourist visa processing while ensuring Quality service and maintaining Customer relations.
• Receive, record and evaluate documents for processing.
• Brief and assist client during filing, if requested and necessary.
• Monitor and timely follow-up applications.
• Send, follow-up and collect visa fees.
• Request funds and liquidate visa expenses.

• Receive documents for visa processing, handles reservation and liaising.
• Responsible for handling visa applications.
• Assisting reservation agent on a daily basis.
• Brief and assist applicants during filing, monitor and timely follow-up applications.
• Pick-up and deliver documents and collect visa fees.
• Birth Certificate and Passport assistance.

NCR - National Capital Region, Philippines

• Perform collection duties from delinquent credit card accounts while delivering good customer service.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Negotiated settlements and payment terms with customers and delivered customized payment plans.
• Attending professional training to facilitate accurate and productive credit management.
• Doing field visits if needed and updating clients' contact information in the database.
• Handles 180 calls daily.