Markell Williams Email & Phone Number

Washington, District Of Columbia, United States

Alexandria, Virginia, United States

- Partnering with clients to perform nutritional assessments, develop personalized treatment plans, provide recommendations and educational resources, and integrative health practices to optimize overall wellbeing - Facilitated a workshop on food allergies, intolerances, and sensitivities (in conjunction with The Sanctuaries | June 2019)

Bethesda, Maryland, United States

Bethesda, Md

- Leading or co-leading the UX / IA phase for development of a centralized buyer marketplace, and enhancements for the seller inventory management system and the corporate website- Conducting usability testing and card sorting exercises to improve site navigation, search, task flow, visual design and overall user experience of buyer and seller marketplace sites- Collaborating with Analytics and Marketing teams to validate marketplace solutions to improve site tracking, engagement, and conversion.

Arlington, Va

- Led the UX / IA phase and developing timely, intuitive, and forward-thinking solutions for non-profit, foundation, and association campaign sites and website redesigns.- Planned and facilitated / co-facilitated discovery workshops and various client meetings throughout the project lifecycle.- Authored / co-authored voice and tone, messaging, content and web writing guidelines, and governance documentation to enhance internal (and client) content strategy initiatives.- Crafted content mapping spreadsheets, migration plans and co-facilitated the content creation process.- Conducted user research and usability testing which informed recommendations to improve conversion, engagement, and overall UX of client websites.- Provided UX guidance throughout the project lifecycle.- Developed user stories, requirements, QA test plans and conducted QA testing to ensure websites were on par with functional specs.- Authored client training documentation to support content creation and management within Drupal and eZ Publish.- Co-authored proposals and co-facilitated presentations for current and prospective clients, as part of sales / business development initiatives.- Co-created and co-facilitated presentations / webinars, “Developing Creative for Positive Social Impact,” “Content is Queen (Bee),” and “Digital Design Trends in 2017 & Beyond.”- Served as a member of the Social Media Strategy committee.

Alexandria, Va

Arlington, Va

- Writing, editing, and repurposing content- Performing analysis and making recommendations to retire outdated collections of content- Submitting and fulfilling content maintenance change requests- Wireframing

Arlington, Va

- Conducted summative usability testing, pluralistic walkthrough, and heuristic evaluations on electronic healthcare records, health assessment tools, and websites displaying health information for veterans

Washington D.C. Metro Area

- Developed site architecture, site flows, wireframes, prototypes, and usability reviews- Led IA/UX strategy discussions during Discovery/Requirements and IA phases with clients- Authored a website redesign proposal for a prospective client

Washington D.C. Metro Area

- Requirements analysis - Created personas, site maps, and wireframes- Planned and executed user research activities, such as usability testing, card sorting, and usability/heuristic evaluations- Developed content and guidelines for a client design and editorial style guide- Served as a member of the Powell Tate Diversity & Inclusion (D&I) Task Force; devised and disseminated updates relevant to diversity and cultural awareness initiatives, and created content for the D&I quarterly newsletter

Chevy Chase, Md

Duties include:- Conducted usability testing and expert reviews of applications and websites- Personas development- Contributed patterns to the pattern library- Designed wireframes and mock-ups- Authored articles for team's UX Newsletter- Assisted with Contextual Inquiry research- Served as a member of the Black History Committee; assisted with planning, programming, outreach, and marketing of MLK Day and Black History Month events

Washington D.C. Metro Area

- Conducted a gap analysis between the existing intranet and the implementation of Microsoft SharePoint- Researched best practices and presented recommendations for Intranet migration to Microsoft SharePoint- Updated the Human Resources Exit Interview Questionnaire and the (New Hire) Business Card Order form.

Greenbelt, Md

- Created the Fastener Inventory Tracking System (FITS), a web application to automate and improve the reliability, efficiency, and effectiveness of the fastener request process for in-house and commercial projects- Implemented error messages to validate form field data- Participated in Toastmasters Training- Completed self-paced HTML and JavaScript training courses

Master’S Degree, Clinical Nutrition/Nutritionist

Education record

Voice Acting, Commercial & Narration

Ms-It(E-Business)/Mba

Bs/Ms, It