Marx Homer Email & Phone Number

Selkirk, Scottish Borders

• Field Technician handling service calls for internet service providers• Install broadband, landline phone networks; work on satellite, IPTV services and fibre optic systems• Diagnose, resolve and repairs of broadband essential services with network optimisation• Delivery of complete customer service satisfaction covering Beds., Essex and Herts. District • Maintained a thorough working knowledge of Set TOP Boxes, software and network devices• Developed problem-solving skills including how to deal with problematic intermittent faults• Exceeded quantitative metrics on customer satisfaction, customer retention and inquiry volume• Proactively reporting trends in repairs and maintenance to Line manager or AOO.

Watford, England, United Kingdom

• Manage help desk requests, allocate and dispatch reactive work requests • Escalate potential unavailability work request to the night supervisor• Expedite all shift reports to support departmental coworkers, ensuring they are well informed.

Bushey Heath, England, United Kingdom

Working on a rotating shift pattern 24/7-365 within the Affinity Water Operations Control Center. Provide continual technical support to operational teams before and during incidents on the water network. Minimising customer water supply interruptions via identification of abnormal performance and diagnosis of incidents and to ensure appropriate escallation. Investigating issues, assessing risk, review all incoming performance data and telemetry alarm traffic, responding in line with Company guidelines. Planning and supporting long term complex outages of strategic and critical water distribution mains to minimise the impact and risk to the customer and the rest of the company. Ensure access to the water distribution network is controlled and authorised in the line with the prescribed Intervention Processes. Ensure and the risk of any water supply interruptions to our customers is understood and mitigated. Enforce governance for changes in operational performance and track and report on compliance with the Planned Work Intervention Processes.

Assisted in the delivery of Council Parking Services and the provision of public information relating to controlled parking zones, parking permits, Penalty Charge Notices (PCNs) and associated services. Investigate parking appeals and representations; Reviewing and enforcing PCN's where applicable. Contracting at the Harrow Council, Greenwich Council and SERCO, the West London Local Authority clients.

Watford, United Kingdom

Receiving and dealing with all initial customer communications, by phone, email, intercom Help- Points, Entry/ Exits Barriers, POF pay machines at Indigo managed Railway & Hospital car parks. Provide car park handovers an monitor throughout the night-shift using in-house software. Calmly deal with often challenging customer complaints. Advise on the appeal procedure and status of issued Parking & Penalty Charge Notices. Resolve all customer grievances and provide solutions accordingly.

Hatfield, Hertfordshire

Performs the planning, scheduling, and workflow of IT Technicians, including managing, approving, and modifying event requests and IT incidents, providing customer service and know how user guides to clients and staff members.Communicates at all levels of Deloitte professionals, external vendors, member firms, and clients. Provides creative solutions while maintaining data integrity and paying attention to detail.

Watford, United Kingdom

Managing support calls and serves as primary support liaison between customer and company.Delivery of training on client’s software and on Windows 7 & 8, MS Office Suites. New hardware and software installations and/or movements/replacement and/or repair.

Slough, United Kingdom

Providing Customer Service and communicating with the Customer to dealing with operational complaints and to ensure that works are correctly prioritised and given to the correct Engineers.Shift based: 4 Days on 4 Days off with working time of 6.30pm - 6.30am. Weekends included.Taking / logging incoming calls and providing efficient customer support for all 1st/2nd Line issues from Thames Water relating to raising new jobs revealed on Engineers investigations.Checking that Engineers have taken all photographs (FILs) in relation to scheduled works.Ensuring jobs are closed correctly and correct closure codes are used.Familiarised with street works noticing and Borough Councils and using GISMO map system.Maintain records of all activity works daily using Vistec computer systems Produce management daily reports of all completed and ongoing scheduled works.

Bedford, Bedfordshire

Provide Trainer an network Support for various clients:Delivering IT Training on NITP Advanced Apprenticeship for IT and Telcoms Professionals.Managing support calls and serves as primary support liaison between customer and company.New hardware and software installations and/or movements/replacement and/or repair.Delivery of training on client’s software and on Windows XP/7 & 8, MS Office Suites. Update all documentation, inventories, change control processes, audits and assets.

Hemel Hempstead, Hertdfordshire

Manage group of IT Apprentice Technicians on a full apprenticeship programme. Delivered IT Training, Workshops and invigilate exams for Level 2/3 candidates for IT and Telecom Professionals.Provide IT Support for Laptops/Mobiles, Blackberry's and Nokia to Assessors and field staff.

Walthamstow, East London

Deliver basic skills (Literacy, numeracy and ESOL) and IT training; co-ordinate delivery of this provision and associated projects and provide support and career advice to unemployed clients.

Stevenage, Hertfordshire

Deliver training on 4 key courses for the IT Apprenticeship Syllabus, A+ (CompTIA), MCDST, Network + (CompTIA), Advanced Diploma for IT Practitioners (City and Guilds) and NVQ Level 3 for IT Professionals to 16 – 19 year olds.

Slough, Berkshire

Line management of 3 teams: 1st line support - responsible for capturing and resolving internal and external customer requests; 2nd line support - responsible for Service Assurance; 3rd Line SNOC Engineers responsible for any Network impairments.

Stevenage, Hertfordshire

Operator of enhanced videoconference/multi-point meetings, defining end points, creating dial plans, update the Call Logging System; to provide daily reports of site billing information, managing event messages through TMS, Codian MCU and performing complex remote diagnostics throughout the eVTC Network, Bridge.

Letchworth, Hertfordshire

Responsible for the assisting in the management of warehouse operations at DSL Warehouse. Schedule, direct and coordinate warehouse functions by implementing policies and procedures.Maintain physical and computerised inventory of all internet related products and order suppliers as needed.

Hackney

Identify training and development needs within the organisation through job analysis, appraisal schemes and regular consultation with Senior Management. Submit training plans for the preparation of tender documentation at bid stage.Created workshops and PowerPoint presentations on topics such as Team Building and Learning Styles for staff. Develop effective induction programmes by producing training materials for in-house courses, devising individual learning plans and conducting appraisals. Preparing and placing advertisements in the local and national press.

Brixton

Share Community, Brixton, South LondonDirected, Training and Assessing competence in NVQ levels 1 and 2 Business AdministrationDevelop effective induction programmes by producing training materials for in-house courses, devised individual learning plans with conducting staff appraisals and development courses.

Cricklewood

Borehamwood, Hertfordshire

Providing Server and Desktop Support inhouse and to field staff.Worked on various Sales projects and marketing of NVQ Courses to the Business Sector.

London & Home Counties

Digital Satellite Field Installations Engineer for British Sky Broadcasting & AVC Europe.