Mary Avery Email & Phone Number

Washington D.C. Metro Area

Provided increasing levels of incident, change, and service request management process development expertise and technical implementation support to multiple Bureaus within Department of State. Communicate with clients and across internal and external project teams comprising government and contractor staff to understand and translate business needs and strategy into actionable workflows and technical requirements.Focused heavily as Remedy Change Manager and Incident Manager for Remedy versions, v7.5, v7.6.4, v8.1, v.9.1, v18.08.

The Basic School - Quantico, Va

• Train new employees on multiple administrative tasks and data entry software.• Locate, check in and pull records for incoming and outgoing personnel.• Screen and direct all visitors.• Obtain signatures for military documents.• Review files, records and other documents to obtain information and respond to requests.• Produce monthly reports using advanced Excel spreadsheet functions.• Organize forms, make photocopies and prepare reports.• Outline appropriate processes and procedures necessary to fulfill and complete inquiries.• Revise all files for The Basic School administrative support section after reorganization of command.• Assist with receptionist duties, file organization and research and development.• Oversee daily office operations for staff of 10 employees.

The Basic School - Quantico, Va

• Managed the student records warehouse containing a rotational three years of student companies.• Tracked and compiled ten years of statistical data in Microsoft Excel worksheets.• Produced monthly reports using advanced Excel spreadsheet functions.• Revised course exams following Course Content Review Boards.• Communicated with offices in and out of state to arrange test booklet shipments.• Proctored over 70 exams to more than 3,000 student officers.• Graded and uploaded over 21,000 exams.• Inputted over 40,000 scores into the Marine Corps Training Information System in a timely and accurate manner.

Headquaters Service Battalion - Camp Foster - Okinawa, Japan

• Managed office supplies, vendors, organization and upkeep.• Answered and managed incoming and outgoing calls while recording accurate messages.• Greeted numerous visitors, including VIPs, vendors and interview candidates.• Organized all new hire, security and temporary paperwork.• Assisted with event planning, including associated travel and logistical arrangements.• Completed data entry, tracked resumes and maintained the applicant tracking system.• Compiled company information and related material and distributed to candidates.• Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.

Bachelor’S Degree, Major In Accounting, Minor In Business Administration

Associate Of Arts (Aa), Management Studies